FAQ - Frequently Asked Questions

Normally there are two attempts to deliver. If the recipient isn't reachable at the address, the parcel will be stored in the logistics centre for 7 days and we will wait for the recipient to contact us. The recipient can schedule delivery for another day or pick up the parcel from the logistics center. If the recipient doesn't get in touch within 7 days the parcel will be returned to the sender. There is no extra charge for returning the parcel to the sender.

We don't do internet shop product forwarding. If it's a regular store, you can pay for your goods in advance, choose to pick up in person and tell the shop that your items will be picked up by a courier. Please check in advance that the parcel doesn't exceed maximum weight and dimensions. If the shop personnel refuses to give your items to the courier, unfortunately, you cannot be refunded for the shipping.

It depends on the particular courier company you chose. Please contact our customer care with your request and the parcel number IZxxxxxxxxxx and we will provide this information for you.

Most courier companies have parcels insured at no extra cost. Please note that this standard insurance is limited and value limitations apply. If you wish to have your parcel insured for a higher value, please fill the value in the first screen of your quote. Courier companies that don't support insurance for the amount you specified will not be shown in the list of available courier providers.

Yes, be careful about proper and secure packaging. See How to wrap your parcel properly. The parcel shall also be labelled notifying the courier driver about fragile goods. A “FRAGILE GOODS” label should be on all sides of the parcel so that everyone can immediately see that this package requires more gentle handling. We also suggest that you comply with the List of forbidden content of packages. Packages that includes content that isn't restricted from transport, but are on the list of limited responsibility, will be shipped but in case of damage, the customer has no right for a reimbursement.

There aren't any restrictions on the content of packages sent nationally. International shipments are subject to individual restrictions by a particular country. Restrictions are particularly on the volume of spirit drinks, tobacco products,drugs and fuel. The sender is responsible for the content of the package. The sender should always check with customs of the designated country, whether the importing of particular goods are restricted or not (www.celnisprava.cz). International shipments might be subject to inspection and Bill of landing (CMR) might be required. If the sender can not provide CMR after we request this, the shipment might be returned to the sender.

We also suggest that you comply with the list of restricted items of packages. Shipments containing goods that are restricted from shipping but are on the List of limited responsibility can be shipped, however, in case of damage the customer has no right for reimbursement.

Please contact us. For faster identification of your shipment, please have your order number (OPxxxxx) or shipment number (IZxxxx) ready. We will verify why the pick up didn't occur and schedule the pick up for a different day.

Log on in the customer's section, click on claims, then new claim and fill in the details about your damaged parcel.

We're offering transportation of ANY parcel, at affordable rates due to a high volume of shipments. You can choose a shipping provider based on price, delivery time and ratings, which are given by customers.

Our service is designed for retail customers as well as businesses. Most of our retail customers are individuals that spend most of their time at home and bringing packages to the post office or to a drop-off point. It's easier to fill out an order on our website and pay on-line. Then all you need to do is to prepare your parcel for shipment and give it to the courier driver, that comes to the chosen place, typically your home or your office. You can learn more about our services here What we offer.

Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.

We recommend using our online calculator. The system will offer you live shipping rates. We have also compiled our price list extract for shipping whithin the Czech Republic, and for shipping internationally from the Czech Republic. a shipping from abroad to the Czech Republic. Links for these price lists are available on the top right navigational panel.

Yes, all prices are final. Our smart algorithm calculator adds all applicable sub-charges and shows the final shipping price. You pay the shipping fee in advance on our website; You don't pay anything to the driver.

You can get a one-time shipping discount on our Facebook profile where we often have discount coupons. Then all you need to do is fill out the discount code, from the voucher in the appropriate field, when ordering a shipment, It's in the 4th step when checking out - Order Summary, click on the button Useand the system automatically deducts your discount from the final price. If you are ordering regularly, you can become a partner, save time and also benefit from the resources available to you. You can receive more information from our Sales office.

Order shipping directly on our website. After filling in the details on the initial page. Where to ship from and where to ship to, its weight and dimensions. We will offer you services from various courier companies, sorted by delivery time & cost.

Choose the option that fits your preferences best. Fill in the form and pay online. On the requested day, a courier driver will come to pick up your parcel at the address specified by you. From that time you can track your shipment online, via the link that you will receive once the order has been placed. The package is delivered to the address that you have specified, or the recipient can choose to pick up the parcel from the parcel shop.

COD parcels can be sent within the Czech Republic and to Slovakia. We currently don't support other countries. You can find the option to send a parcel with COD, in the very first step of filling out the details about your package. Cash taken by the driver when delivering your package, will be wired to your bank account with the payment identification you had requested, within a couple of days.

Direct shipping between two different countries will be available soon. Currently, we only support shipping from/to the Czech Republic or Slovakia.

We don't do internet shop product forwarding. If it's a regular store, you can pay for your goods in advance, choose to pick up in person and tell the shop that your items will be picked up by a courier. Please check in advance that the parcel doesn't exceed maximum weight and dimensions. If the shop personnel refuses to give your items to the courier, unfortunately, you cannot be refunded for the shipping.

Sure, just let us know. You can just send us your request to our helpline together with your parcel number.

Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.

We recommend using our online calculator. The system will offer you live shipping rates. We have also compiled our price list extract for shipping whithin the Czech Republic, and for shipping internationally from the Czech Republic. a shipping from abroad to the Czech Republic. Links for these price lists are available on the top right navigational panel.

Yes, all prices are final. Our smart algorithm calculator adds all applicable sub-charges and shows the final shipping price. You pay the shipping fee in advance on our website; You don't pay anything to the driver.

You can get a one-time shipping discount on our Facebook profile where we often have discount coupons. Then all you need to do is fill out the discount code, from the voucher in the appropriate field, when ordering a shipment, It's in the 4th step when checking out - Order Summary, click on the button Useand the system automatically deducts your discount from the final price. If you are ordering regularly, you can become a partner, save time and also benefit from the resources available to you. You can receive more information from our Sales office.

Payment for the services you have ordered are online, through GoPay payment provider. You have multiple payment options:

• Credit/Debt card
• online bank transfer (currently supports nine bank institutions)
• standard bank transfer (reflecting your payment on our account can take up to two days)
• PayPal

As soon as your payment is credited into our account, you will receive an invoice via email. As soon as we receive your payment, we have started processing your order.

The weight of the parcel is the main parameter for the calculation of the shipping cost. We need to know how much your parcel weighs so that we can offer you the best available rate. If you attempt to send a parcel that weighs more than you had declared, the driver has the right to reject the package. If the driver takes your parcel and realises the weight is different during transportation, the courier has the right to refuse further shipping and return the parcel to you. You won't be refunded. If the package has been delivered to the recipient, we have the right to bill you the price difference. The sender needs to obey maximum dimensions, otherwise, the courier company cannot process your package due to technical limitations.

Each courier company has different abilities and maximum service limits. When quoting for shipping options, we only show providers that can transport a parcel with the weight and dimensions you specified.

As soon as your payment has been processed, we will send you an e-mail with the invoice and a link for tracking your shipment. After clicking on the link, there will be information about the collection of your parcel and an estimated time of delivery.

We can only process orders that have been paid for, therefore you need to pay for the shipping fee beforehand. There are multiple ways to pay for your order, in the final steps in the checkout section. We support online payments by card, Paypal, wire transfer and proforma invoice. There is no option to pay the driver.

Once you have correctly entered the address details, followed by the weight, dimensions and any other services that you may require. You will then receive a list of courier options to choose from.

If you're running an e-commerce site, you have a store, you're a business or you sell your products through a third party internet platform, we will offer you special terms and prices. You can learn more about our special offers and please submit partner quote. Or just contact us. We have a solution for everyone.

Our prices are shown including all extra charges that courier companies charge, for example fuel and toll surcharge, home address pick up/delivery etc. Our biggest advantage over our competitors, is that all our prices are final, without any hidden fees. Surcharges are only for special services such as COD, express delivery, ID verification, additional insurance etc.

It depends on the courier company that you chose to use. Some companies may charge you an extra shipping fee, but some may return your package without a refund.

Please contact us and our sales department will provide you with information about our partnership and contract options.

You will receive a link for parcel tracking and an invoice in your email as soon we have received your payment. You can also see the tracking of your parcels when logging into your Zaslat account or after entering your parcel number starting IZ on our home page. Here is also a dedicated page for parcel tracking. You can also track your shipment on the Zaslat App track your shipment.

If you choose “use sender address as billing address”, the sender will receive two e-mails - One with confirmation of creating a new order and a second e-mail with an invoice and a link for tracking your parcel, when your payment has been processed. If you choose the second option, both e-mails are sent to the recipient.

There isn’t an option for choosing a specific time or period (morning, afternoon, evening). The driver’s arrival time is available no earlier than the morning of the collection day. Please contact us if you wish to know the approximate time of the driver’s arrival and we will provide this information for you. For faster identification of your shipment, please have the parcel number starting OPxxxxxxxx ready.

The information about the sticker requirement is shown when choosing the courier company in the courier list view. When printing out a label is required, you will see either LABEL REQUIRED sign / red printer symbol or LABEL NOT REQUIRED / green printer symbol. If printing out and labelling the parcel is required, the label should be printed out with the barcode. We will send you the label in your email in pdf. Writing down the address on the parcel isn't satisfactory. If the label isn't required, the driver will label your parcel when picking it up.

The courier companies try their best to deliver your parcel on time, and they have a success rate of approximately 95%. Having said this, we cannot guarantee that there won't be delays during transportation, for example, weather conditions,customs,road traffic accident etc.

Having a parcel ready for shipping, properly packed, labelled (when requested), be reachable at the collection address is essential for on-time delivery. The recipient should track the package online and expect a call from the driver on the day of delivery.

When the parcel is COD (Cash on delivery) the recipient is expected to have COD cash ready for the driver.

The driver usually gives you a call shortly before reaching your location or when at the location specified. If you wish to know the approximate time of your parcel's collection, please let us know, and we will get this information to you.

Please contact us. For faster identification of your shipment, please have your order number (OPxxxxx) or shipment number (IZxxxx) ready. We will verify why the pick up didn't occur and schedule the pick up for a different day.

Normally there are two attempts to deliver. If the recipient isn't reachable at the address, the parcel will be stored in the logistics centre for 7 days and we will wait for the recipient to contact us. The recipient can schedule delivery for another day or pick up the parcel from the logistics center. If the recipient doesn't get in touch within 7 days the parcel will be returned to the sender. There is no extra charge for returning the parcel to the sender.

You can drop off your package, either at the logistics centre or, at one of the of the many parcel shops. Please check out our Parcel shop map or contact us and we will find the nearest parcel shop to your place of residency.

A courier arrives at the address you specified in your order. They will come to the front of your building and take/pass on your parcel.

Please be advised that courier companies cannot deliver to P.O. boxes and undertaking a parcel must be confirmed by a signature, of the person at the pickup address.

It depends on the courier company that you chose to use. Some companies may charge you an extra shipping fee, but some may return your package without a refund.

You will receive a link for parcel tracking and an invoice in your email as soon we have received your payment. You can also see the tracking of your parcels when logging into your Zaslat account or after entering your parcel number starting IZ on our home page. Here is also a dedicated page for parcel tracking. You can also track your shipment on the Zaslat App track your shipment.

The courier companies try their best to deliver your parcel on time, and they have a success rate of approximately 95%. Having said this, we cannot guarantee that there won't be delays during transportation, for example, weather conditions,customs,road traffic accident etc.

Having a parcel ready for shipping, properly packed, labelled (when requested), be reachable at the collection address is essential for on-time delivery. The recipient should track the package online and expect a call from the driver on the day of delivery.

When the parcel is COD (Cash on delivery) the recipient is expected to have COD cash ready for the driver.

If the first attempt was unsuccessful, another delivery attempt is arranged with the recipient. If the second attempt was unsuccessful or the recipient isn't reachable, the parcel is then stored in the logistics centre for one week and the recipient is expected to call us for rescheduling another delivery attempt. If the recipient fails to get in touch within a week, the parcel is sent back to the sender.

The courier driver may need to be in communication with the recipient, on the day of delivery, givng information about delivery time period. If the recipient isn't reachable by phone, the information is sent via email.

A courier arrives at the address you specified in your order. They will come to the front of your building and take/pass on your parcel.

Please be advised that courier companies cannot deliver to P.O. boxes and undertaking a parcel must be confirmed by a signature, of the person at the pickup address.

Sure, just let us know. You can just send us your request to our helpline together with your parcel number.

As soon as your payment has been processed, we will send you an e-mail with the invoice and a link for tracking your shipment. After clicking on the link, there will be information about the collection of your parcel and an estimated time of delivery.

It depends on the courier company that you chose to use. Some companies may charge you an extra shipping fee, but some may return your package without a refund.

If the system indicates that printing out a label is required, you need to print out the label directly from the order: Click on options, ‘print label’. The label from our system does not only have addresses, but it also includes a barcode, that is important for shipping. For our partners who send consignments through zaslat.cz with regular collection, it is necessary to print out labels for most courier companies.

Our prices are shown including all extra charges that courier companies charge, for example fuel and toll surcharge, home address pick up/delivery etc. Our biggest advantage over our competitors, is that all our prices are final, without any hidden fees. Surcharges are only for special services such as COD, express delivery, ID verification, additional insurance etc.

Yes, however, each tyre on a disc has to be ordered as a separate package, when making a shipping order. Each tyre should be wrapped in industrial cling film so that the driver can stick a label on it.

If you are sending only tyres without rims, you can divide four tyres into two packages with two tyres in each. Please tighten the two tires together with industrial cling film properly.

We don't do internet shop product forwarding. If it's a regular store, you can pay for your goods in advance, choose to pick up in person and tell the shop that your items will be picked up by a courier. Please check in advance that the parcel doesn't exceed maximum weight and dimensions. If the shop personnel refuses to give your items to the courier, unfortunately, you cannot be refunded for the shipping.

If you have no scales, you can still estimate your parcel's weight. If it's a small package, you can compare the weight to a bottle of water or to a bag of flour, for example. If it's a larger parcel, you can step on a personal body scale, with the package and substitute your weight form the total weight.

Direct shipping between two different countries will be available soon. Currently, we only support shipping from/to the Czech Republic or Slovakia.

This means that no courier company from our network is able to transport your parcel. The weight or dimensions of your parcel may exceed limitations, particularly for international shipments. Try to split your shipment into several parcels and put information about your packages in aNew quote.

Once you have correctly entered the address details, followed by the weight, dimensions and any other services that you may require. You will then receive a list of courier options to choose from.

This can be done in the second to last step of the checkout - Order summary. Above the “Order details” click on “Edit billing address”. After clicking here, a table will be shown in which you can fill in your required billing address.

If you choose “use sender address as billing address”, the sender will receive two e-mails - One with confirmation of creating a new order and a second e-mail with an invoice and a link for tracking your parcel, when your payment has been processed. If you choose the second option, both e-mails are sent to the recipient.

We can only process orders that have been paid for, therefore you need to pay for the shipping fee beforehand. There are multiple ways to pay for your order, in the final steps in the checkout section. We support online payments by card, Paypal, wire transfer and proforma invoice. There is no option to pay the driver.

Order shipping directly on our website. After filling in the details on the initial page. Where to ship from and where to ship to, its weight and dimensions. We will offer you services from various courier companies, sorted by delivery time & cost.

Choose the option that fits your preferences best. Fill in the form and pay online. On the requested day, a courier driver will come to pick up your parcel at the address specified by you. From that time you can track your shipment online, via the link that you will receive once the order has been placed. The package is delivered to the address that you have specified, or the recipient can choose to pick up the parcel from the parcel shop.

You can cancel your order anytime by phone or e-mail . For faster identification of your shipment, please have your order number (OPxxxxx) or shipment number (IZxxxx) ready. If the shipment still hasn't been picked up, we will cancel your order and refund your payment. If the parcel has already been collected, we will advise the courier company to return the parcel to the sender; In this case, we cannot refund the shipping fee.

Filling in this field is optional, so you can leave it blank. This field is mostly used by e-commerce businesses who fill their internal order number.

Filling in this field is optional, so you can leave it blank. Businesses and e-commerce providers use this field to note their working hours, (lunch breaks) so the driver knows when is the best time to reach the customer. You can also note the content of the package for example “tires” or “refrigerator”, so the driver has enough room in his van. Please don't write the address in this field, you can, however, give detailed instructions on how to find an apartment/house or advise that a building number is not visible or you can even give tips on how to find the location I.e. the entrance is next to ABC Coffee shop.

The courier driver may need to be in communication with the recipient, on the day of delivery, givng information about delivery time period. If the recipient isn't reachable by phone, the information is sent via email.

Each courier company has different abilities and maximum service limits. When quoting for shipping options, we only show providers that can transport a parcel with the weight and dimensions you specified.

The weight of the parcel is the main parameter for the calculation of the shipping cost. We need to know how much your parcel weighs so that we can offer you the best available rate. If you attempt to send a parcel that weighs more than you had declared, the driver has the right to reject the package. If the driver takes your parcel and realises the weight is different during transportation, the courier has the right to refuse further shipping and return the parcel to you. You won't be refunded. If the package has been delivered to the recipient, we have the right to bill you the price difference. The sender needs to obey maximum dimensions, otherwise, the courier company cannot process your package due to technical limitations.

Payment for the services you have ordered are online, through GoPay payment provider. You have multiple payment options:

• Credit/Debt card
• online bank transfer (currently supports nine bank institutions)
• standard bank transfer (reflecting your payment on our account can take up to two days)
• PayPal

As soon as your payment is credited into our account, you will receive an invoice via email. As soon as we receive your payment, we have started processing your order.

Most courier companies have parcels insured at no extra cost. Please note that this standard insurance is limited and value limitations apply. If you wish to have your parcel insured for a higher value, please fill the value in the first screen of your quote. Courier companies that don't support insurance for the amount you specified will not be shown in the list of available courier providers.

Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.

The information about the sticker requirement is shown when choosing the courier company in the courier list view. When printing out a label is required, you will see either LABEL REQUIRED sign / red printer symbol or LABEL NOT REQUIRED / green printer symbol. If printing out and labelling the parcel is required, the label should be printed out with the barcode. We will send you the label in your email in pdf. Writing down the address on the parcel isn't satisfactory. If the label isn't required, the driver will label your parcel when picking it up.

COD parcels can be sent within the Czech Republic and to Slovakia. We currently don't support other countries. You can find the option to send a parcel with COD, in the very first step of filling out the details about your package. Cash taken by the driver when delivering your package, will be wired to your bank account with the payment identification you had requested, within a couple of days.

Filling in this field is optional, so you can leave it blank. Businesses and e-commerce providers use this field to note their working hours, (lunch breaks) so the driver knows when is the best time to reach the customer. You can also note the content of the package for example “tires” or “refrigerator”, so the driver has enough room in his van. Please don't write the address in this field, you can, however, give detailed instructions on how to find an apartment/house or advise that a building number is not visible or you can even give tips on how to find the location I.e. the entrance is next to ABC Coffee shop.

Filling in this field is optional, so you can leave it blank. This field is mostly used by e-commerce businesses who fill their internal order number.

If you choose “use sender address as billing address”, the sender will receive two e-mails - One with confirmation of creating a new order and a second e-mail with an invoice and a link for tracking your parcel, when your payment has been processed. If you choose the second option, both e-mails are sent to the recipient.

This can be done in the second to last step of the checkout - Order summary. Above the “Order details” click on “Edit billing address”. After clicking here, a table will be shown in which you can fill in your required billing address.

If you're running an e-commerce site, you have a store, you're a business or you sell your products through a third party internet platform, we will offer you special terms and prices. You can learn more about our special offers and please submit partner quote. Or just contact us. We have a solution for everyone.

Our prices are shown including all extra charges that courier companies charge, for example fuel and toll surcharge, home address pick up/delivery etc. Our biggest advantage over our competitors, is that all our prices are final, without any hidden fees. Surcharges are only for special services such as COD, express delivery, ID verification, additional insurance etc.

If the system indicates that printing out a label is required, you need to print out the label directly from the order: Click on options, ‘print label’. The label from our system does not only have addresses, but it also includes a barcode, that is important for shipping. For our partners who send consignments through zaslat.cz with regular collection, it is necessary to print out labels for most courier companies.

Please contact us and our sales department will provide you with information about our partnership and contract options.

Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.

Correctly packed package ready for the courier should meet these requirements:

• The packaging shall reflect the package weight and protect it during shipment
• The packaging shall be suitable for automatic conveyor processing
• The package shall be stackable - this means the content should be protected enough to hold five times the package weight on top (during transportation)
• All lids and holes in the packaging must be secured in a way that it cannot be opened
• Any empty space between the boxing and the content must be filled.
• The cling film used for wrapping the parcel must not be shrunk or have any old printouts on it
• We do not accept just tied packages
• If you're using used boxes please remove all old shipping labels.

You can find more information about proper packaging here How to wrap properly.

Yes, be careful about proper and secure packaging. See How to wrap your parcel properly. The parcel shall also be labelled notifying the courier driver about fragile goods. A “FRAGILE GOODS” label should be on all sides of the parcel so that everyone can immediately see that this package requires more gentle handling. We also suggest that you comply with the List of forbidden content of packages. Packages that includes content that isn't restricted from transport, but are on the list of limited responsibility, will be shipped but in case of damage, the customer has no right for a reimbursement.

There aren't any restrictions on the content of packages sent nationally. International shipments are subject to individual restrictions by a particular country. Restrictions are particularly on the volume of spirit drinks, tobacco products,drugs and fuel. The sender is responsible for the content of the package. The sender should always check with customs of the designated country, whether the importing of particular goods are restricted or not (www.celnisprava.cz). International shipments might be subject to inspection and Bill of landing (CMR) might be required. If the sender can not provide CMR after we request this, the shipment might be returned to the sender.

We also suggest that you comply with the list of restricted items of packages. Shipments containing goods that are restricted from shipping but are on the List of limited responsibility can be shipped, however, in case of damage the customer has no right for reimbursement.

If you have no scales, you can still estimate your parcel's weight. If it's a small package, you can compare the weight to a bottle of water or to a bag of flour, for example. If it's a larger parcel, you can step on a personal body scale, with the package and substitute your weight form the total weight.

Yes, however, each tyre on a disc has to be ordered as a separate package, when making a shipping order. Each tyre should be wrapped in industrial cling film so that the driver can stick a label on it.

If you are sending only tyres without rims, you can divide four tyres into two packages with two tyres in each. Please tighten the two tires together with industrial cling film properly.

The package has to be packed in such a way that it’s contents are protected against damage (during transportation). In case of improper packaging, a claim cannot be made. The package must be wrapped in industrial cling film, so that the driver can label your parcel when collecting it. Please learn more about how to pack your package properly.

A customs invoice is a document necessary for a customs procedure. It provides information on the contents of the consignment (what exactly it contains, in what quantity, what is the value) so that it can be used by customs officials to check the contents. During the customs check, the contents of the consignment may also be physically searched, therefore we strongly recommend filling in the information in the customs invoices fully and truthfully. If you send goods in the consignment to the customs area for which you have a commercial invoice, it is possible to attach this to the consignment in the required number of copies and replace it with a customs invoice.

The customs invoice serves the customs officers as a source of information about the contents of the consignment. It is therefore necessary to state truthfully what the package contains, in what quantity and what is the value of the contents of the consignment. On Zaslat.cz website, you fill in this information directly into the order form, where you will find pre-prepared all the mandatory fields of the customs documentation - the information serves as a customs declaration. Based on this information, a customs invoice will be issued for the shipment, which the sender will receive at the email address provided, together with the shipping labels.

Goods that the sender sells abroad. Goods that the sender sends abroad for free = not to be sold for profit. This includes samples or goods for returns claims.

In case of goods of commercial specification, it is the price the goods would be sold for abroad if they were sold. In case of non-commercial goods, this is the estimated price (at which I would sell if I was selling them)

The origin of goods, which is information required in the customs documentation, informs the customs authorities of the country from which the contents of the consignment originate. This is not the country from which the shipment is sent, but the country in which the content was made. Accordingly, customs duties are levied in the country of the consignee according to the applicable customs tariffs corresponding with the international agreements for the given territory.

Customs procedure is a process of inspecting goods transported from one country to another. The purpose is to release the goods into free circulation and to levy customs duties according to the valid customs tariffs. Alternatively, it is to determine whether the goods in the consignments meet the conditions for exemption from customs duties and VAT or not.

The list of goods excluded from transport varies from country to country and is governed by the laws and regulations of the country of destination. Furthermore, the content of shipments sent through Zaslat.cz is subject to list of goods excluded from transport specified in the business conditions of Zaslat.cz and also to the list of goods excluded from transport specified in the business conditions of the selected carrier.

You can easily find out the price of shipping by entering information about your shipment into a simple online calculator on Zaslat.cz website, where, in the second step you will see quotes provided by all of our carrier partners who are able to provide transport, including final prices.

A duty (one of customs duties) is a financial amount that is collected by the state when imported goods cross its borders. It is regulated by the customs law and controlled by the customs administration. The reason is the protection of one's own market from goods imported from abroad. The obligation to pay customs duties on the import of goods is referred to as a customs debt, which includes, in addition to customs duties, other taxes (VAT, excise duty) and customs duties. The customs debt for the given goods is assessed and enforced by the customs authority within the customs procedure.

The customs office will levy VAT on the value of goods stated in the invoice, if the sender is a non-payer of VAT, he states the value of the goods including VAT. The consignee or consignor is a VAT payer in the UK He pays by self-assessment regardless of the value of the shipment (reverse charge); ie. deferred tax liability

Neither the consignee nor the consignor is a VAT payer:

• Shipments over GBP 135 - VAT will be charged to the consignee by the UK Customs and Treasury (HMCR) and will have to be paid (generally before the shipment is delivered to him)
• Shipments up to GBP 135 - it is recommended to include EORI in the export invoice and the VAT registration number of the consignee or consignor; ie. either the consignor or the consignee must be VAT registered in the UK for consignments up to GBP 135. (If VAT registration in the UK is not present, it is difficult to know, at this point, what the actual practice will be as we have not yet had this experience. It is expected that VAT will be payable by the consignor.)

Furthermore, we recommend EORI registration: www.gov.uk/eori. Zaslat.cz does not provide tax advice and the above interpretation corresponds to our interpretation of the rules. If in doubt, we recommend seeking a specialised advisory institution.

An average customs procedure takes around 30 - 60 minutes. In case that in the course of this procedure there is a reasonable doubt about the accuracy of the declared information, the customs office will initiate a so-called verification of the data stated in the customs declaration, including a possible physical check of the consignment contents. Within the customs procedure, it is usually necessary to take into account the delay of delivery by one working day.

The EORI number serves as a unique identifier for subsequent communication with the customs authorities of all Member States of the European Union, but also, for example, the United Kingdom. It can be assigned to an economic operator with legal personality, but in the United Kingdom, for example, also to private individuals, as recommended by their local authorities. In the Czech Republic, registration is done by all customs offices.

All parcels destined for the United Kingdom have been subject to customs procedures since 1st January 2021. Therefore, it is necessary to take into account the need to fill in the customs declaration (documentation) and the possibility of delay in transport in case of customs check. It is also recommended to pay close attention to the conditions under which package content can be transported to the country.

Transit transport in relation to customs refers to the customs status TRANSIT, where goods are transited - the movement of goods within the territory of a country that is not in the European Union.

The country of origin is designated as a non - preferential country of origin under the rules on preferential origin. A country of origin may be considered preferential if it meets the conditions laid down in the agreement on preferential origin between the individual countries included in these agreements. These agreements usually mean zero duty on such goods. Not every country has a preferential origin agreement with the EU. The origin of goods is to be proven throughout the supply chain. In order for the exporter to prove the origin of the product, he must prove the origin of the goods or raw materials supplied by his suppliers. These suppliers must have proven origin of their used materials from their suppliers, which is why the origin is to be proven for deliveries within the EU. " * The exporter of the products covered by this document (** Customs Authorization No .______ **) declares that, except where otherwise clearly indicated, these products are of UK / EU preferential origin. * "