Claims centre
We know you expect perfect service, but shipments sometimes don't go as planned. Let us know what happened – we'll review your submission in accordance with our General Terms and Conditions and Claims Policy. To process it as quickly as possible, please select the correct category.
Select type of request
Can't find what you're looking for? For other specific queries use our contact form.
Frequently asked:
In what cases can I submit a claim?
You can submit a shipment claim if your shipment arrived damaged, was lost, or arrived incomplete. Damaged shipment claims must be submitted within 3 days of delivery; lost shipment claims within 30 days of dispatch.
When and how to claim a lost shipment?
Submit a lost shipment claim no sooner than 10 business days after handing the shipment to the carrier. A shipment is considered lost if it has not been delivered within 30 days of dispatch. Submit your claim using the Shipment claim form.
I dispute an amount on my invoice
If you disagree with the invoiced amount or suspect incorrectly charged fees, submit an invoice dispute. You will need the invoice number and a description of the discrepancy.
About the service
Pricelists
About Zaslat
Operator
- Zaslat s.r.o.
- Sukova 49/4 602 00 Brno - střed
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ID:
03672808
TAX ID: CZ03672808 - Data box: 2stxccf
