Manual for correct packaging
We will deliver your package with care to where it belongs. But we need your help. For our service to work 100%, packages must be properly packed. But that's in your hands.
We will deliver your package with care to where it belongs. But we need your help. For our service to work 100%, packages must be properly packed. But that's in your hands.
We will deliver your package with care to where it belongs. But we need your help. For our service to work 100%, packages must be properly packaged. But that's in your hands. If you follow the recommendations in this guide, you will help us and the carrier get your package safely to the recipient. Otherwise, the parcel may be damaged. However, if the damage is due to poor packaging, you cannot expect to be compensated in a claims procedure. Therefore, take care when packing your parcels. The more the better is clearly the case here.
Normal parcel transportation is provided by Balíkovna, DPD, Fedex, GLS, UPS and WE|DO. This is a systemic parcel transport where all parcels are sorted automatically by conveyor belts without exception. The following rules apply to this type of transport:
For parcels wrapped in black stretch foil, carriers have experienced problems with barcode reading, which can cause delays in shipping, for example. To ensure that your shipments travel smoothly from sender to recipient, carriers do not accept parcels packaged in this way! Unfortunately, we often encounter parcels packaged in this way, which is why DPD subsequently charges us additional charges for non-manipulated shipments.
The same also applies to a parcel packed in a carton box other than the regular shape. Always pack your shipments in a regular carton shape for system parcel carriers (GLS, DPD, UPS, FedEx, TNT). Parcels packed differently may not be accepted for shipment by the carrier.
Thanks to our partner Top-obaly.cz, you can easily get everything you need to pack any shipment properly, whether you need anything other than black foil, cardboard boxes of different sizes, or even filler material or other packing aids.
ATTENTION! Failure to comply with the above rules may result in an additional charge of 200,- CZK for an unmanageable shipment and return of the shipment to the sender.
Please do not underestimate the correct packing. Read our advice and recommendations and avoid possible complications during shipment.
Although we try to meet your logistical requirement, we still cannot transport everything. Due to the safety of your parcel, and nearby packages, the means of transport, and the people handling the parcel. In case you send goods on this list and something happens, you automatically lose your right to compensation in the claims procedure and may be liable for the damage caused by these goods.