Packaging instructions

Our main goal is to get your shipment safely to it's destination. You can also help us with careful packaging and package preparation. If you do not follow the recommendations, a carrier may refuse any improperly packed parcel, charge a surcharge, or reject a potential claim.
Regular parcels

It is always required to pack the shipment in a cardboard box of a regular shape when booking transport with the following courier companies: GLS, DPD, UPS, FedEx and TNT. Shipments are automatically sorted and transported by belt conveyors in the depots of these carriers.

Oversized transport

Thanks to the TOPTRANS company, we also offer the transport of oversized consignments of up to 3 tons, where the method of packaging is less strict. Shipments undergo transhipment, recommended way of transport is on a pallet.

How to properly package a regular parcel?

What certainly not to do!

  • Do not send your packages bundled together - always send them individually! Packages tied together might get separated during transport and, in rare cases, it might not be possible to assign the package to the correct shipment.
  • Do not use the label „Fragile“ as a substitute for adequate packaging! Drivers will be careful and cautious, but machines and sorters cannot read your alert.
  • Do not write the contents or value of the contents on the package! Instead, state them when entering the information into our system. We work only with trusted carriers, but as you well know, opportunity makes the thief.
  • Do not use thin adhesive tapes or weak string! The package is best secured with rigid tape.
  • Do not use a box that cannot not hold at least five times the weight of the package! The courier caries other packages in the van and might need to stack several packages on top of each other. When purchasing packaging material, check the information on the maximum transported weight.
  • Do not send parcels smaller than A5! Stick the label on the flattest surface. If you wrap the label around a corner, automatic sorting will not work.
  • Do not use cylindrical tubes to transport maps, pictures, or drawings. Although a rigid round tube can adequately protect your expensive drawings, we recommend using those with a triangular cross-section.

How to secure goods on a pallet?

  • Only undamaged pallets are accepted; we recommend regular EURO pallets.
  • The goods must be firmly attached to the pallet with industrial cling film or tied with straps.
  • Goods on a pallet must not overhang the pallet edge as it unduly exposes the assets to damage and it may also cause damage to other consignments during transport.
  • Heavier/bulkier items should be placed at the bottom of the pallet whilst lighter/smaller packages should be placed at the top of the pallet.
  • The centre of gravity of the pallet should be approximately in the middle.
  • The maximum pallet height is 2 m.
  • Circular objects, e.g., cylinders or drums, must be tied and secured to prevent rolling and displacement, for example, with wedges.