Our main goal is to get your shipment safely to it's destination. You can also help us with careful packaging and package preparation. If you do not follow the recommendations, a carrier may refuse any improperly packed parcel, charge a surcharge, or reject a potential claim.
It is always required to pack the shipment in a cardboard box of a regular shape when booking transport with the following courier companies: GLS, DPD, UPS, FedEx and TNT. Shipments are automatically sorted and transported by belt conveyors in the depots of these carriers.
Thanks to the TOPTRANS company, we also offer the transport of oversized consignments of up to 3 tons, where the method of packaging is less strict. Shipments undergo transhipment, recommended way of transport is on a pallet.
How to properly package a regular parcel?
We recommend using a new, double-layered carton box. Used boxes can be damaged and provide less protection for your shipment. Depending on the type of goods, box strength should be carefully chosen: three-layer corrugated cardboard for light and bulky goods; five-layer corrugated cardboard for heavy, fragile, and sensitive goods; and seven-layer corrugated cardboard for very heavy goods. Packages wrapped only in foil or plastic cannot claim damages.
Please use as much inner padding as possible, such as bubble wrap or foam fillers so that the objects in the package cannot move freely, even when shaken. Every layer of padding provides an additional layer of protection. The padding protecting the inner walls of the box must be at least 5 cm thick. You can use a well-crumpled newspaper as an emergency solution, however, newspaper alone (uncrumpled) will not guarantee you sufficient protection.
Thoroughly cover all bonded parts and flaps with sufficiently strong tape. We recommend that you wrap the edges of your parcel and re-tape over any older tape if you are re-using a box. In case of heavy shipment, cover the package corners.
Weigh and measure your fully-wrapped package. For smaller parcels, to get a comparison weight,such as a one-kilo bag of flour, to get a better idea of the weight of your package. You can weigh heavier items by holding them while standing on scales and subtracting your weight. If the package is substantially heavier than is specified in your order, we will charge the difference, including a surcharge. Please inform us of any changes as soon as possible.
Certain shipments that cannot be put in a cardboard box need to be wrapped in cardboard. Send 2 tyres only in one package. If you are sending a tyre which includes a rim / disc, you need to pack each tyre separately. We deliver such shipments using Toptrans carrier only. If in doubt, do not hesitate to contact our customer care line, where we will be happy to provide you with further information.
Remove or overlay all old carrier labels or other addresses from shipment packaging. Parcels pass through automatic sorting machines, and old labels may cause a delay in the shipment or, in extreme cases, loss. If the delivery fails due to an old label, the customer is not entitled to a refund.
Print the recipient's address with a pen or pencil on the package. Even though labels are used for delivery, this way the carrier will have backup information if the label is damaged. Also, this makes it easier to stick the label on the right parcel and avoids mistakes. We also recommend marking down our reference number in the Izxxxxxxx format.
Check if your chosen carrier requires label printing. Most of our carriers will bring their labels and stick them onto the package upon receipt. In case of printing, though, print the label and attach it to a visible place on the top of the package. For added security, you can print a copy and put it inside the parcel.
If you are shipping outside of the EEA (European Economic Area), stick a plastic envelope on the side of the package and enclose necessary documents for customs, such as an invoice or proforma invoice. The customs officer may not need to open your package.