Parcel Tracking

All shipments ordered through our system are assigned a unique code in the form of IZxxxxxxxxxx. You can find it in your shipments overview under a customer account or in an e-mail with your order confirmation. If you do not have the code, you can contact customer support.

A simple tracking tool allows you to track the entire path of your package – where it started its route, what its current location is, when we are going to deliver it, and who took the parcel upon delivery.

Did you know?

We receive continuous courier parcel data updates for the location of your parcel during transport. The tracking status of your shipment may not match the actual location of your package, because the courier updates the location of your parcel at specific steps in a delivery, meaning inaccuracies in the shipment tracking.

For foreign shipments, the only transits that are recorded are transshipments, e.g., the parcel in England is registered after leaving the Czech Republic through a transit point in Germany and consequently the receipt of a transshipment in England is recorded.

We only trackshipments ordered via the system and with code format IZxxxxxxxxxx. Czech Post, DPD, PPL, DHL, InTime, GLS or UPS packages cannot be tracked using our tool.

Try our mobile app?

Download the app for iOS or Android and keep all of the services at your fingertips.

We will immediately notify you about the progress of your parcels through push notifications directly to your device. You will not miss any vital information.