Zaslat Returns

Go in person to the dealership with the defective product, do complicated explanations, fill out endless form and wait without an update for 30 days, before the repair is completed. The current standard of the returns process. Zaslat Returns is your way to the future of complaints. We think of your convenience and that of your customers. All you have to do now is wrap up the product!

1. The customer fills out a description of the defect and their personal information.
2. The product is taken to service either directly from the customer or from a collection point. Alternatively, the product can be delivered to the service centre in person.
3. The service will repair the product.
4. The product is sent back to the customer or to the collection point. Alternatively, the customer can collect the product in person. Done!

Why choose Zaslat Returns?

• You can find all the information about product returns and repairs in one place. Including logistics facilities.
• Service requests are optionally authorized by your customer service line.
• Customers can open their repair report at any time and see the current status and forecast, including any status reports or invoices for the job.
• The service includes an integrated communication interface with the customer, including file upload and the possibility of internal communication between the service center and the customer line.
• Ability to dynamically route jobs to contract repair according to the workload, range being serviced or current needs.
• The customer can order transport and service themselves on one page.
• Cross-border service capability including customs regions (USA, UK, non-European countries).
• Multi-language interface adjustability - currently Czech, Slovak, English.

Pilot Program

What does this mean for you?

• We will implement and configure the system for your brands completely free of charge.
• Operation during the testing period is free of charge, excluding shipping costs according to current Zaslat.cz prices.
• If you are not satisfied, you can terminate the cooperation without obligation.

Long-term cooperation

What does this mean for you?

• One-time implementation fee (depending on complexity, data scope and your requirements).
• Subsequently, payment per unit of order or monthly fee for system operation (does not include Zaslat.cz logistics fees).
• The current version of the system and technical support is always included at no additional cost.