Why businesses choose GLS through Zaslat
One interface for GLS and other carriers. Overview, data, and operations management in one place.
Online store integration Simple transfer of orders and shipment statuses without manual work or exceptions.
Collections from address Ordering and managing GLS collections directly in the system, without contacting the carrier.
Everything you need to know about shipping with GLS
Shipment limits
Delivery Dimensions Weight To address longest side up to 200 cm
girth up to 300 cmup to 40 kg To pickup point longest side up to 100 cm
girth up to 300 cmup to 20 kg To parcel locker longest side up to 55 cm
girth up to 300 cmup to 20 kg Before sending your parcels, check their dimensions and weight. GLS has different limits for shipments picked up by a courier and those sent from a pickup point or self-service parcel locker. If the parcel exceeds the limits, it may be returned or subject to a surcharge.
How to pack a parcel?
Pack the parcel in a sturdy cardboard box of regular shape that can withstand a drop from 1 meter height and protect the contents from moisture and shocks. Fill the empty space well - items should not move freely or touch the box walls. GLS allows shipping in bubble envelopes and plastic bags in so-called small parcel mode up to 3 kg.
How to label and send a parcel?
The parcel must be labeled with a shipping label. If a courier picks up the parcel, they will bring the label and attach it upon collection. Are you sending the parcel from a drop-off point or parcel locker? In that case, print the label yourself and prepare the shipment before sending.
What is the insurance for GLS shipments?
Shipment insurance up to 30,000 CZK is automatically included in the shipping price. It can be used for loss or damage of the parcel domestically and internationally. Need to make a claim? You need to file a claim according to the claims procedure. But note that poorly packed parcels may be excluded from insurance by DPD.
How to send a COD parcel via GLS?
COD can be set up to 60,000 CZK for shipments within the Czech Republic and up to 2,000 EUR when shipping to Slovakia. Simply fill it in when ordering - just enter the amount, preferred currency, and account number. Money usually arrives within 7 business days. For shipments to Slovakia within 10 business days. The service starts at 39 CZK per shipment when shipping within the Czech Republic and at 59 CZK for shipments to Slovakia.
Frequently asked questions
How to print a label?
After paying for the order, you will find information in the order detail about whether you need to print a label. However, if you ship goods from collection addresses, printing a label is always required.
How does collection work with GLS?
Set up a collection address in Shipment Manager where a courier will regularly pick up your parcels at no additional charge. You can print the label yourself, or the courier will bring it. Then just hand over the parcel.
What if the parcel exceeds the limit?
If the parcel exceeds the weight stated in the order but still meets the carrier's limits, you will pay a surcharge. If it exceeds the maximum limit, it may be returned without a refund.
When will my COD be paid out?
We will pay out your COD within 7 business days from the day the parcel is delivered to the recipient in the Czech Republic and within 10 business days for shipments to Slovakia. Once the COD is sent to your account, we will notify you by email.
Can I track the parcel during delivery?
Yes. After paying for the order, we will send you a tracking link. You can also see the status of individual shipments in your Shipment Manager account.
