Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Custom clearence Collapse all Expand All
What is the origin of goods?

The origin of goods, which is information required in the customs documentation, informs the customs authorities of the country from which the contents of the consignment originate. This is not the country from which the shipment is sent, but the country in which the content was made. Accordingly, customs duties are levied in the country of the consignee according to the applicable customs tariffs corresponding with the international agreements for the given territory.

Is this information helpful?    Yes    No
What is excluded from transport? What am I NOT ALLOWED to sent to customs areas?

The list of goods excluded from transport varies from country to country and is governed by the laws and regulations of the country of destination. Furthermore, the content of shipments sent through is subject to list of goods excluded from transport specified in the business conditions of and also to the list of goods excluded from transport specified in the business conditions of the selected carrier.

Is this information helpful?    Yes    No
How do I fill in the customs invoice?

The customs invoice serves the customs officers as a source of information about the contents of the consignment. It is therefore necessary to state truthfully what the package contains, in what quantity and what is the value of the contents of the consignment. On website, you fill in this information directly into the order form, where you will find pre-prepared all the mandatory fields of the customs documentation - the information serves as a customs declaration. Based on this information, a customs invoice will be issued for the shipment, which the sender will receive at the email address provided, together with the shipping labels.

Is this information helpful?    Yes    No
What is a customs invoice?

A customs invoice is a document necessary for a customs procedure. It provides information on the contents of the consignment (what exactly it contains, in what quantity, what is the value) so that it can be used by customs officials to check the contents. During the customs check, the contents of the consignment may also be physically searched, therefore we strongly recommend filling in the information in the customs invoices fully and truthfully. If you send goods in the consignment to the customs area for which you have a commercial invoice, it is possible to attach this to the consignment in the required number of copies and replace it with a customs invoice.

Is this information helpful?    Yes    No
What is the customs value of goods?

In case of goods of commercial specification, it is the price the goods would be sold for abroad if they were sold. In case of non-commercial goods, this is the estimated price (at which I would sell if I was selling them)

Is this information helpful?    Yes    No
What does it mean that VAT can be levied?

The customs office will levy VAT on the value of goods stated in the invoice, if the sender is a non-payer of VAT, he states the value of the goods including VAT. The consignee or consignor is a VAT payer in the UK He pays by self-assessment regardless of the value of the shipment (reverse charge); ie. deferred tax liability

Neither the consignee nor the consignor is a VAT payer:

  • Shipments over GBP 135 - VAT will be charged to the consignee by the UK Customs and Treasury (HMCR) and will have to be paid (generally before the shipment is delivered to him)
  • Shipments up to GBP 135 - it is recommended to include EORI in the export invoice and the VAT registration number of the consignee or consignor; ie. either the consignor or the consignee must be VAT registered in the UK for consignments up to GBP 135. (If VAT registration in the UK is not present, it is difficult to know, at this point, what the actual practice will be as we have not yet had this experience. It is expected that VAT will be payable by the consignor.)

Furthermore, we recommend EORI registration: does not provide tax advice and the above interpretation corresponds to our interpretation of the rules. If in doubt, we recommend seeking a specialised advisory institution.

Is this information helpful?    Yes    No
What does "transit transport" mean?

Transit transport in relation to customs refers to the customs status TRANSIT, where goods are transited - the movement of goods within the territory of a country that is not in the European Union.

Is this information helpful?    Yes    No
What is customs procedure?

Customs procedure is a process of inspecting goods transported from one country to another. The purpose is to release the goods into free circulation and to levy customs duties according to the valid customs tariffs. Alternatively, it is to determine whether the goods in the consignments meet the conditions for exemption from customs duties and VAT or not.

Is this information helpful?    Yes    No
How fast is the customs procedure?

An average customs procedure takes around 30 - 60 minutes. In case that in the course of this procedure there is a reasonable doubt about the accuracy of the declared information, the customs office will initiate a so-called verification of the data stated in the customs declaration, including a possible physical check of the consignment contents. Within the customs procedure, it is usually necessary to take into account the delay of delivery by one working day.

Is this information helpful?    Yes    No
How much will the customs fee be?
Is this information helpful?    Yes    No
What are commercial and non-commercial goods?

Goods that the sender sells abroad. Goods that the sender sends abroad for free = not to be sold for profit. This includes samples or goods for returns claims.

Is this information helpful?    Yes    No
What is the shipping price?

You can easily find out the price of shipping by entering information about your shipment into a simple online calculator on website, where, in the second step you will see quotes provided by all of our carrier partners who are able to provide transport, including final prices.

Is this information helpful?    Yes    No
What is a preferential sentence and a preferential origin?

The country of origin is designated as a non - preferential country of origin under the rules on preferential origin. A country of origin may be considered preferential if it meets the conditions laid down in the agreement on preferential origin between the individual countries included in these agreements. These agreements usually mean zero duty on such goods. Not every country has a preferential origin agreement with the EU. The origin of goods is to be proven throughout the supply chain. In order for the exporter to prove the origin of the product, he must prove the origin of the goods or raw materials supplied by his suppliers. These suppliers must have proven origin of their used materials from their suppliers, which is why the origin is to be proven for deliveries within the EU. " * The exporter of the products covered by this document (** Customs Authorization No .______ **) declares that, except where otherwise clearly indicated, these products are of UK / EU preferential origin. * "

Is this information helpful?    Yes    No
How are packages sent to the UK after Brexit?

All parcels destined for the United Kingdom have been subject to customs procedures since 1st January 2021. Therefore, it is necessary to take into account the need to fill in the customs declaration (documentation) and the possibility of delay in transport in case of customs check. It is also recommended to pay close attention to the conditions under which package content can be transported to the country.

Is this information helpful?    Yes    No
What is EORI number?

The EORI number serves as a unique identifier for subsequent communication with the customs authorities of all Member States of the European Union, but also, for example, the United Kingdom. It can be assigned to an economic operator with legal personality, but in the United Kingdom, for example, also to private individuals, as recommended by their local authorities. In the Czech Republic, registration is done by all customs offices.

Is this information helpful?    Yes    No
Who levies the customs duty?

A duty (one of customs duties) is a financial amount that is collected by the state when imported goods cross its borders. It is regulated by the customs law and controlled by the customs administration. The reason is the protection of one's own market from goods imported from abroad. The obligation to pay customs duties on the import of goods is referred to as a customs debt, which includes, in addition to customs duties, other taxes (VAT, excise duty) and customs duties. The customs debt for the given goods is assessed and enforced by the customs authority within the customs procedure.

Is this information helpful?    Yes    No

Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.