Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Content and wrapping of Package Collapse all Expand All
Can I send multiple parcels within one order?

Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.

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Can I ship car tyres together with rims?

Yes, however, each tyre on a disc has to be ordered as a separate package, when making a shipping order. Each tyre should be wrapped in industrial cling film so that the driver can stick a label on it.

If you are sending only tyres without rims, you can divide four tyres into two packages with two tyres in each. Please tighten the two tires together with industrial cling film properly.

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Can I ship fragile goods?

Yes, be careful about proper and secure packaging. See How to wrap your parcel properly. The parcel shall also be labelled notifying the courier driver about fragile goods. A “FRAGILE GOODS” label should be on all sides of the parcel so that everyone can immediately see that this package requires more gentle handling. We also suggest that you comply with theList of forbidden content of packages. Packages that includes content that isn't restricted from transport, but are on the list of limited responsibility, will be shipped but in case of damage, the customer has no right for a reimbursement.

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How to pack my parcel properly?

Correctly packed package ready for the courier should meet these requirements:

  • The packaging shall reflect the package weight and protect it during shipment
  • The packaging shall be suitable for automatic conveyor processing
  • The package shall be stackable - this means the content should be protected enough to hold five times the package weight on top (during transportation)
  • All lids and holes in the packaging must be secured in a way that it cannot be opened
  • Any empty space between the boxing and the content must be filled.
  • The cling film used for wrapping the parcel must not be shrunk or have any old printouts on it
  • We do not accept just tied packages
  • If you're using used boxes please remove all old shipping labels.

You can find more information about proper packaging here How to wrap properly.

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How can I determine my parcel's weight if I have no scales?

If you have no scales, you can still estimate your parcel's weight. If it's a small package, you can compare the weight to a bottle of water or to a bag of flour, for example. If it's a larger parcel, you can step on a personal body scale, with the package and substitute your weight form the total weight.

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What content of a package is allowed and what content is restricted?

There aren't any restrictions on the content of packages sent nationally. International shipments are subject to individual restrictions by a particular country. Restrictions are particularly on the volume of spirit drinks, tobacco products,drugs and fuel. The sender is responsible for the content of the package. The sender should always check with customs of the designated country, whether the importing of particular goods are restricted or not (www.celnisprava.cz). International shipments might be subject to inspection and Bill of landing (CMR) might be required. If the sender can not provide CMR after we request this, the shipment might be returned to the sender.

We also suggest that you comply with the list of restricted items of packages. Shipments containing goods that are restricted from shipping but are on the List of limited responsibility can be shipped, however, in case of damage the customer has no right for reimbursement.

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Do I have to wrap my package?

The package has to be packed in such a way that it’s contents are protected against damage (during transportation). In case of improper packaging, a claim cannot be made. The package must be wrapped in industrial cling film, so that the driver can label your parcel when collecting it. Please learn more about how to pack your package properly.

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Did you not find the answer to your question?

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