Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Delivery of Parcel Collapse all Expand All
What's the process of collection / delivering a parcel?

A courier arrives at the address you specified in your order. They will come to the front of your building and take/pass on your parcel.

Please be advised that courier companies cannot deliver to P.O. boxes and undertaking a parcel must be confirmed by a signature, of the person at the pickup address.

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What happens if the driver couldn't reach the recipient for delivery?

If the first attempt was unsuccessful, another delivery attempt is arranged with the recipient. If the second attempt was unsuccessful or the recipient isn't reachable, the parcel is then stored in the logistics centre for one week and the recipient is expected to call us for rescheduling another delivery attempt. If the recipient fails to get in touch within a week, the parcel is sent back to the sender.

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Why am I supposed to give you the recipients phone number and email address?

The courier driver may need to be in communication with the recipient, on the day of delivery, givng information about delivery time period. If the recipient isn't reachable by phone, the information is sent via email.

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Can I get a delivery confirmation?

Sure, just let us know. You can just send us your request to our helpline together with your parcel number.

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Can I track my parcel during shipment?

You will receive a link for parcel tracking and an invoice in your email as soon we have received your payment. You can also see the tracking of your parcels when logging into your Zaslat account or after entering your parcel number starting IZ on our home page. Here is also a dedicated page for parcel tracking. You can also track your shipment on the Zaslat App track your shipment.

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Are collection times and delivery times guaranteed?

The courier companies try their best to deliver your parcel on time, and they have a success rate of approximately 95%. Having said this, we cannot guarantee that there won't be delays during transportation, for example, weather conditions,customs,road traffic accident etc.

Having a parcel ready for shipping, properly packed, labelled (when requested), be reachable at the collection address is essential for on-time delivery. The recipient should track the package online and expect a call from the driver on the day of delivery.

When the parcel is COD (Cash on delivery) the recipient is expected to have COD cash ready for the driver.

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Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.