Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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Can I track my parcel during shipment?

You will receive a link for parcel tracking and an invoice in your email as soon we have received your payment. You can also see the tracking of your parcels when logging into your Zaslat account or after entering your parcel number starting IZ on our home page. Here is also a dedicated page for parcel tracking. You can also track your shipment on the Zaslat App track your shipment.

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What does it mean to use sender/recipient address as a billing address?"

If you choose “use sender address as billing address”, the sender will receive two e-mails - One with confirmation of creating a new order and a second e-mail with an invoice and a link for tracking your parcel, when your payment has been processed. If you choose the second option, both e-mails are sent to the recipient.

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Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.