Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Cost and Payments Collapse all Expand All
How can I determine the cost of shipping?

Once you have correctly entered the address details, followed by the weight, dimensions and any other services that you may require. You will then receive a list of courier options to choose from.

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Do you charge some extra fees?

Our prices are shown including all extra charges that courier companies charge, for example fuel and toll surcharge, home address pick up/delivery etc. Our biggest advantage over our competitors, is that all our prices are final, without any hidden fees. Surcharges are only for special services such as COD, express delivery, ID verification, additional insurance etc.

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Why are your prices lower than when ordering a service directly with the courier?

Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.

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How can I pay for the order? What are my payment options?

Payment for the services you have ordered are online, through GoPay payment provider. You have multiple payment options:

  • Credit/Debt card
  • online bank transfer (currently supports nine bank institutions)
  • standard bank transfer (reflecting your payment on our account can take up to two days)
  • PayPal

As soon as your payment is credited into our account, you will receive an invoice via email. As soon as we receive your payment, we have started processing your order.

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What happens if my parcel ends up being larger or heavier than when I filled in my order?

It depends on the courier company that you chose to use. Some companies may charge you an extra shipping fee, but some may return your package without a refund.

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Can I pay the driver for the shipping?

We can only process orders that have been paid for, therefore you need to pay for the shipping fee beforehand. There are multiple ways to pay for your order, in the final steps in the checkout section. We support online payments by card, Paypal, wire transfer and proforma invoice. There is no option to pay the driver.

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Why do I have to declare the weight and dimensions of my parcel?

The weight of the parcel is the main parameter for the calculation of the shipping cost. We need to know how much your parcel weighs so that we can offer you the best available rate. If you attempt to send a parcel that weighs more than you had declared, the driver has the right to reject the package. If the driver takes your parcel and realises the weight is different during transportation, the courier has the right to refuse further shipping and return the parcel to you. You won't be refunded. If the package has been delivered to the recipient, we have the right to bill you the price difference. The sender needs to obey maximum dimensions, otherwise, the courier company cannot process your package due to technical limitations.

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Can I receive discounts if I’m placing regular orders?

If you're running an e-commerce site, you have a store, you're a business or you sell your products through a third party internet platform, we will offer you special terms and prices. You can learn more about our special offers and please submit partner quote. Or just contact us. We have a solution for everyone.

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Is your full price list available?

We recommend using our online calculator. The system will offer you live shipping rates. We have also compiled our price list extract for shipping whithin the Czech Republic, and for shipping internationally from the Czech Republic. a shipping from abroad to the Czech Republic. Links for these price lists are available on the top right navigational panel.

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Is the price I see on the on-line calculator the final price or will some other surcharges apply?

Yes, all prices are final. Our smart algorithm calculator adds all applicable sub-charges and shows the final shipping price. You pay the shipping fee in advance on our website; You don't pay anything to the driver.

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Can I have credit with you?

Please contact us and our sales department will provide you with information about our partnership and contract options.

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What are the weight and dimension limitations for parcels?

Each courier company has different abilities and maximum service limits. When quoting for shipping options, we only show providers that can transport a parcel with the weight and dimensions you specified.

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How can I verify that my payment has been processed?

As soon as your payment has been processed, we will send you an e-mail with the invoice and a link for tracking your shipment. After clicking on the link, there will be information about the collection of your parcel and an estimated time of delivery.

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Can I get a one-time discount on shipping?

You can get a one-time shipping discount on our Facebook profile where we often have discount coupons. Then all you need to do is fill out the discount code, from the voucher in the appropriate field, when ordering a shipment, It's in the 4th step when checking out - Order Summary, click on the button Useand the system automatically deducts your discount from the final price. If you are ordering regularly, you can become a partner, save time and also benefit from the resources available to you. You can receive more information from our Sales office.

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Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.