Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
General Questions Collapse all Expand All
Most courier companies can ship more packages within one order. You can specify how many parcels you need to send in the first screen of your quote. Be advised that parcels shall not be tied together. The driver will label each parcel. Please know which parcel is intended to which recipient and address so they will be delivered to the correct place.
Order shipping directly on our website. After filling in the details on the initial page. Where to ship from and where to ship to, its weight and dimensions. We will offer you services from various courier companies, sorted by delivery time & cost.
Choose the option that fits your preferences best. Fill in the form and pay online. On the requested day, a courier driver will come to pick up your parcel at the address specified by you. From that time you can track your shipment online, via the link that you will receive once the order has been placed. The package is delivered to the address that you have specified, or the recipient can choose to pick up the parcel from the parcel shop.
COD parcels can be sent within the Czech Republic and to Slovakia. We currently don't support other countries. You can find the option to send a parcel with COD, in the very first step of filling out the details about your package. Cash taken by the driver when delivering your package, will be wired to your bank account with the payment identification you had requested, within a couple of days.
We don't do internet shop product forwarding. If it's a regular store, you can pay for your goods in advance, choose to pick up in person and tell the shop that your items will be picked up by a courier. Please check in advance that the parcel doesn't exceed maximum weight and dimensions. If the shop personnel refuses to give your items to the courier, unfortunately, you cannot be refunded for the shipping.