Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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Can I use your service for shopping on an international e-commerce site?

We don't do internet shop product forwarding. If it's a regular store, you can pay for your goods in advance, choose to pick up in person and tell the shop that your items will be picked up by a courier. Please check in advance that the parcel doesn't exceed maximum weight and dimensions. If the shop personnel refuses to give your items to the courier, unfortunately, you cannot be refunded for the shipping.

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What happens with a parcel that could not be delivered to the recipient?

Normally there are two attempts to deliver. If the recipient isn't reachable at the address, the parcel will be stored in the logistics centre for 7 days and we will wait for the recipient to contact us. The recipient can schedule delivery for another day or pick up the parcel from the logistics center. If the recipient doesn't get in touch within 7 days the parcel will be returned to the sender. There is no extra charge for returning the parcel to the sender.

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Who is delivering my package in a foreign country?

It depends on the particular courier company you chose. Please contact our customer care with your request and the parcel number IZxxxxxxxxxx and we will provide this information for you.

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Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.