{"id":4892,"date":"2026-06-09T13:02:07","date_gmt":"2026-06-09T11:02:07","guid":{"rendered":"https:\/\/www.zaslat.cz\/blog\/?p=4892"},"modified":"2026-06-09T14:13:02","modified_gmt":"2026-06-09T12:13:02","slug":"zakaznik-nevyzvedl-zasilku-na-dobirku-co-muze-e-shop-udelat","status":"publish","type":"post","link":"https:\/\/www.zaslat.cz\/blog\/zakaznik-nevyzvedl-zasilku-na-dobirku-co-muze-e-shop-udelat\/","title":{"rendered":"Z\u00e1kazn\u00edk nevyzvedl z\u00e1silku na dob\u00edrku \u2013 co m\u016f\u017ee e-shop ud\u011blat?"},"content":{"rendered":"\n<p><strong>Z\u00e1kazn\u00edk si objednal zbo\u017e\u00ed, vy jste ho zabalili, odeslali \u2013 a z\u00e1silka se vr\u00e1tila zp\u011bt. Nevyzvednut\u00e1. Tohle nen\u00ed jen nep\u0159\u00edjemn\u00e1 situace, je to re\u00e1ln\u00e1 finan\u010dn\u00ed ztr\u00e1ta: zaplatili jste dopravu tam i zp\u011bt, zbo\u017e\u00ed \u010dek\u00e1 na naskladn\u011bn\u00ed a vy nev\u00edte, co d\u00e1l. Dobrou zpr\u00e1vou je, \u017ee m\u00e1te v\u00edc mo\u017enost\u00ed, ne\u017e jen z\u00e1silku ti\u0161e odepsat.<\/strong><\/p>\n\n\n\n<!--more-->\n\n\n\n<p><strong>Co se v \u010dl\u00e1nku dozv\u00edte:<\/strong><\/p>\n\n\n\n<ul>\n<li><a href=\"#proc-nevyzvedavaji\">Pro\u010d z\u00e1kazn\u00edci z\u00e1silky nevyzved\u00e1vaj\u00ed<\/a><\/li>\n\n\n\n<li><a href=\"#co-rika-zakon\">Co \u0159\u00edk\u00e1 z\u00e1kon \u2013 je nevyzvednut\u00ed poru\u0161en\u00edm smlouvy?<\/a><\/li>\n\n\n\n<li><a href=\"#okamzite-kroky\">Okam\u017eit\u00e9 kroky po nevyzvednut\u00ed z\u00e1silky<\/a><\/li>\n\n\n\n<li><a href=\"#jak-snizit\">Jak sn\u00ed\u017eit po\u010det nevyzvednut\u00fdch z\u00e1silek do budoucna<\/a><\/li>\n\n\n\n<li><a href=\"#dobirka\">Je dob\u00edrka je\u0161t\u011b smyslupln\u00e1 platebn\u00ed metoda?<\/a><\/li>\n\n\n\n<li><a href=\"#faq\">\u010cast\u00e9 ot\u00e1zky<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"proc-nevyzvedavaji\">Pro\u010d z\u00e1kazn\u00edci z\u00e1silky nevyzved\u00e1vaj\u00ed?<\/h2>\n\n\n\n<p>Ne\u017e za\u010dnete situaci \u0159e\u0161it, vyplat\u00ed se v\u011bd\u011bt, pro\u010d k n\u00ed v\u016fbec doch\u00e1z\u00ed. Nej\u010dast\u011bj\u0161\u00ed d\u016fvody jsou:<\/p>\n\n\n\n<ul>\n<li><strong>Z\u00e1kazn\u00edk si to rozmyslel<\/strong> \u2013 nakoupil impulzivn\u011b, p\u0159esp\u00ed to a z\u00e1silku jednodu\u0161e nech\u00e1 propadnout<\/li>\n\n\n\n<li><strong>Koupil stejnou v\u011bc jinde<\/strong> \u2013 levn\u011bji, rychleji, od jin\u00e9ho prodejce<\/li>\n\n\n\n<li><strong>Zapomn\u011bl nebo nest\u00edhal<\/strong> \u2013 nesledoval SMS od dopravce, v\u00fddejn\u00ed lh\u016fta vypr\u0161ela<\/li>\n\n\n\n<li><strong>\u0160patn\u011b zadan\u00e1 adresa<\/strong> \u2013 z\u00e1silka se v\u016fbec nedostala do spr\u00e1vn\u00e9 v\u00fddejny nebo ke dve\u0159\u00edm<\/li>\n\n\n\n<li><strong>Zbyte\u010dn\u00fd strach z dob\u00edrky<\/strong> \u2013 \u010d\u00e1st z\u00e1kazn\u00edk\u016f m\u00e1 obecnou nechu\u0165 platit hotov\u011b p\u0159i p\u0159evzet\u00ed<\/li>\n<\/ul>\n\n\n\n<p><strong>M\u00edra nevyzvednut\u00ed se u \u010desk\u00fdch e-shop\u016f pohybuje mezi 3 a 10 % z\u00e1silek.<\/strong> U n\u011bkter\u00fdch kategori\u00ed zbo\u017e\u00ed nebo v ur\u010dit\u00fdch sez\u00f3n\u00e1ch m\u016f\u017ee b\u00fdt vy\u0161\u0161\u00ed. Pokud se u v\u00e1s pohybuje nad 5 %, stoj\u00ed za to situaci aktivn\u011b \u0159e\u0161it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"co-rika-zakon\">Co \u0159\u00edk\u00e1 z\u00e1kon? Nevyzvednut\u00ed z\u00e1silky jako poru\u0161en\u00ed smlouvy<\/h2>\n\n\n\n<p>Nevyzvednut\u00ed z\u00e1silky nen\u00ed pr\u00e1vn\u011b neutr\u00e1ln\u00ed akt. Odesl\u00e1n\u00edm objedn\u00e1vky z\u00e1kazn\u00edk uzav\u0159el kupn\u00ed smlouvu \u2013 a \u00a72118 ob\u010dansk\u00e9ho z\u00e1kon\u00edku jasn\u011b \u0159\u00edk\u00e1, \u017ee kupuj\u00edc\u00ed m\u00e1 povinnost <strong>zaplatit kupn\u00ed cenu a v\u011bc p\u0159evz\u00edt<\/strong>. Kdy\u017e z\u00e1silku nevyzvedne, tuto povinnost poru\u0161uje.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.zaslat.cz\/blog\/wp-content\/uploads\/pan-laptop.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">M\u016f\u017ee e-shop vym\u00e1hat n\u00e1hradu \u0161kody?<\/h3>\n\n\n\n<p>Ano, m\u016f\u017ee. V praxi to ale vypad\u00e1 jinak, ne\u017e jak by se mohlo zd\u00e1t. <strong>E-shop m\u00e1 n\u00e1rok na n\u00e1hradu skute\u010dn\u011b vznikl\u00fdch n\u00e1klad\u016f<\/strong> \u2013 typicky po\u0161tovn\u00e9 tam i zp\u011bt a p\u0159\u00edpadn\u00e9 baln\u00e9, pokud je m\u00e1te v obchodn\u00edch podm\u00ednk\u00e1ch v\u00fdslovn\u011b zm\u00edn\u011bn\u00e9.<\/p>\n\n\n\n<p>D\u016fle\u017eit\u00e9 je, aby toto pr\u00e1vo bylo zakotveno p\u0159\u00edmo ve va\u0161ich <strong>obchodn\u00edch podm\u00ednk\u00e1ch (OP)<\/strong>. Bez zm\u00ednky v OP je vym\u00e1h\u00e1n\u00ed podstatn\u011b slo\u017eit\u011bj\u0161\u00ed. Pokud OP zat\u00edm neobsahuj\u00ed pas\u00e1\u017e o nevyzvednut\u00fdch z\u00e1silk\u00e1ch, dopl\u0148te ji \u2013 sta\u010d\u00ed kr\u00e1tk\u00e1 v\u011bta o tom, \u017ee kupuj\u00edc\u00ed odpov\u00edd\u00e1 za n\u00e1klady vznikl\u00e9 nep\u0159evzet\u00edm z\u00e1silky.<\/p>\n\n\n\n<p>Na druhou stranu: vym\u00e1h\u00e1n\u00ed mal\u00fdch \u010d\u00e1stek (200\u2013400 K\u010d za dopravu) soudn\u00ed cestou se zpravidla nevyplat\u00ed. Soudn\u00ed poplatky a \u010das by n\u00e1klady mnohon\u00e1sobn\u011b p\u0159ev\u00fd\u0161ily. Proto v\u011bt\u0161ina e-shop\u016f vol\u00ed cestu v\u00fdzvy k \u00fahrad\u011b a z\u00e1pisu z\u00e1kazn\u00edka do intern\u00ed evidence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak je to s odstoupen\u00edm od smlouvy?<\/h3>\n\n\n\n<p>Tady panuje \u010dast\u00e9 nedorozum\u011bn\u00ed: <strong>nep\u0159evzet\u00edm z\u00e1silky z\u00e1kazn\u00edk automaticky od smlouvy neodstupuje.<\/strong> Z\u00e1konn\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy do 14 dn\u016f b\u011b\u017e\u00ed teprve od okam\u017eiku, kdy z\u00e1kazn\u00edk zbo\u017e\u00ed fyzicky p\u0159evezme. Z\u00e1silka, kter\u00e1 se k z\u00e1kazn\u00edkovi v\u016fbec nedostala, \u017e\u00e1dnou lh\u016ftu nespou\u0161t\u00ed.<\/p>\n\n\n\n<p>Z\u00e1kazn\u00edk v\u00e1m tedy dlu\u017e\u00ed minim\u00e1ln\u011b n\u00e1hradu n\u00e1klad\u016f na p\u0159epravu, pokud to m\u00e1te o\u0161et\u0159en\u00e9 v OP.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"okamzite-kroky\">Okam\u017eit\u00e9 kroky po nevyzvednut\u00ed z\u00e1silky<\/h2>\n\n\n\n<p>Z\u00e1silka se vr\u00e1tila. Co te\u010f?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Kontaktujte z\u00e1kazn\u00edka \u2013 a jak na to<\/h3>\n\n\n\n<p>Nejd\u0159\u00edv se ozve dopravce a z\u00e1silku vr\u00e1t\u00ed zp\u011bt na va\u0161i adresu. Ihned pot\u00e9 po\u0161lete z\u00e1kazn\u00edkovi e-mail. Bez emoc\u00ed, bez v\u00fd\u010ditek \u2013 prost\u011b v\u011bcn\u011b.<\/p>\n\n\n\n<p><strong>C\u00edl prvn\u00edho e-mailu je troj\u00ed:<\/strong> informovat o situaci, vyzvat k \u00fahrad\u011b n\u00e1klad\u016f a zjistit, jestli z\u00e1kazn\u00edk o zbo\u017e\u00ed st\u00e1le stoj\u00ed.<\/p>\n\n\n\n<p><strong>Vzorov\u00fd e-mail z\u00e1kazn\u00edkovi:<\/strong><\/p>\n\n\n\n<p><em>P\u0159edm\u011bt: Va\u0161e z\u00e1silka \u010d. [\u010c\u00cdSLO OBJEDN\u00c1VKY] se vr\u00e1tila nevyzvednut\u00e1<\/em><\/p>\n\n\n\n<p><em>Dobr\u00fd den [JM\u00c9NO],<\/em><\/p>\n\n\n\n<p><em>informujeme v\u00e1s, \u017ee va\u0161e z\u00e1silka \u010d. [\u010c\u00cdSLO OBJEDN\u00c1VKY] s obsahem [N\u00c1ZEV ZBO\u017d\u00cd] se k n\u00e1m vr\u00e1tila nevyzvednut\u00e1. Z\u00e1silka byla k vyzvednut\u00ed p\u0159ipravena do [DATUM], bohu\u017eel do t\u00e9 doby nebyla p\u0159ijata.<\/em><\/p>\n\n\n\n<p><em>R\u00e1di v\u00e1m z\u00e1silku znovu ode\u0161leme \u2013 sta\u010d\u00ed n\u00e1m potvrdit z\u00e1jem a uhradit n\u00e1klady na p\u0159epravu ve v\u00fd\u0161i [\u010c\u00c1STKA] K\u010d. Pokud o zbo\u017e\u00ed ji\u017e nestoj\u00edte, r\u00e1di objedn\u00e1vku stornujeme. V takov\u00e9m p\u0159\u00edpad\u011b v\u00e1s ale mus\u00edme upozornit, \u017ee dle na\u0161ich obchodn\u00edch podm\u00ednek m\u00e1me n\u00e1rok na \u00fahradu n\u00e1klad\u016f vznikl\u00fdch nep\u0159evzet\u00edm z\u00e1silky ([\u010c\u00c1STKA ZA P\u0158EPRAVU] K\u010d).<\/em><\/p>\n\n\n\n<p><em>Dejte n\u00e1m pros\u00edm v\u011bd\u011bt, jak chcete postupovat \u2013 odpov\u011bzte na tento e-mail nebo n\u00e1s kontaktujte na [KONTAKT].<\/em><\/p>\n\n\n\n<p><em>S pozdravem<\/em><\/p>\n\n\n\n<p><em>[N\u00c1ZEV E-SHOPU]<\/em><\/p>\n\n\n\n<p>Kl\u00ed\u010dov\u00e9 je, aby e-mail byl <strong>v\u011bcn\u00fd a nab\u00edzel \u0159e\u0161en\u00ed<\/strong>. Z\u00e1kazn\u00edk, kter\u00fd si situaci uv\u011bdom\u00ed, se \u010dasto obr\u00e1t\u00ed a zbo\u017e\u00ed si nech\u00e1 znovu poslat \u2013 tentokr\u00e1t s platbou p\u0159edem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Vystavte da\u0148ov\u00fd doklad za vznikl\u00e9 n\u00e1klady<\/h3>\n\n\n\n<p>Pokud z\u00e1kazn\u00edk n\u00e1klady uhradit odm\u00edtne nebo nereaguje, vystavte mu fakturu za skute\u010dn\u00e9 n\u00e1klady na p\u0159epravu (tam i zp\u011bt). Za\u0161lete ji e-mailem jako form\u00e1ln\u00ed upom\u00ednku. V\u011bt\u0161ina z\u00e1kazn\u00edk\u016f p\u0159i vidin\u011b faktury situaci vy\u0159e\u0161\u00ed.<\/p>\n\n\n\n<p>V\u00fd\u0161e fakturovan\u00e9 \u010d\u00e1stky mus\u00ed odpov\u00eddat skute\u010dn\u011b vznikl\u00fdm n\u00e1klad\u016fm \u2013 nem\u016f\u017eete \u00fa\u010dtovat smluvn\u00ed pokutu, pokud ji nem\u00e1te v\u00fdslovn\u011b v OP.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Zaevidujte z\u00e1kazn\u00edka<\/h3>\n\n\n\n<p>Z\u00e1kazn\u00edka, kter\u00fd z\u00e1silku nevyzvedl, zaevidujte do intern\u00ed evidence (sta\u010d\u00ed jednoduch\u00fd seznam v tabulce nebo pozn\u00e1mka v e-shopu). P\u0159i p\u0159\u00ed\u0161t\u00edm n\u00e1kupu ho syst\u00e9m ozna\u010d\u00ed a vy m\u016f\u017eete:<\/p>\n\n\n\n<ul>\n<li>po\u017eadovat platbu p\u0159edem<\/li>\n\n\n\n<li>odm\u00edtnout mo\u017enost dob\u00edrky<\/li>\n\n\n\n<li>vy\u017eadovat z\u00e1lohu p\u0159ed expedic\u00ed<\/li>\n<\/ul>\n\n\n\n<p>Jde o prevenci, ne o trest \u2013 chcete jen sn\u00ed\u017eit riziko, \u017ee se situace opakuje.<\/p>\n\n\n\n<p><em>M\u011bjte p\u0159ehled o ka\u017ed\u00e9 z\u00e1silce \u2013 v\u010detn\u011b nevyzvednut\u00fdch.<\/em><\/p>\n\n\n\n<p><em>Mana\u017eer z\u00e1silek v\u00e1m d\u00e1 p\u0159ehled o stavu v\u0161ech z\u00e1silek na jednom m\u00edst\u011b a upozorn\u00ed v\u00e1s, kdy\u017e z\u00e1silka \u010dek\u00e1 na vyzvednut\u00ed p\u0159\u00edli\u0161 dlouho.<\/em><\/p>\n\n\n\n<div class=\"wp-block-uagb-marketing-button uagb-marketing-btn__align-center uagb-marketing-btn__align-text-center uagb-marketing-btn__icon-after uagb-block-70794c1e wp-block-button\"><a href=\"https:\/\/app.zaslat.cz\/\" class=\"uagb-marketing-btn__link wp-block-button__link\" target=\"\" rel=\"noopener noreferrer\"><span class=\"uagb-marketing-btn__title\">Vyzkou\u0161et Mana\u017eer z\u00e1silek<\/span><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M246.6 233.4l-160-160c-12.5-12.5-32.75-12.5-45.25 0s-12.5 32.75 0 45.25L178.8 256l-137.4 137.4c-12.5 12.5-12.5 32.75 0 45.25C47.63 444.9 55.81 448 64 448s16.38-3.125 22.62-9.375l160-160C259.1 266.1 259.1 245.9 246.6 233.4zM438.6 233.4l-160-160c-12.5-12.5-32.75-12.5-45.25 0s-12.5 32.75 0 45.25L370.8 256l-137.4 137.4c-12.5 12.5-12.5 32.75 0 45.25C239.6 444.9 247.8 448 256 448s16.38-3.125 22.62-9.375l160-160C451.1 266.1 451.1 245.9 438.6 233.4z\"><\/path><\/svg><\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"jak-snizit\">Jak sn\u00ed\u017eit po\u010det nevyzvednut\u00fdch z\u00e1silek do budoucna<\/h2>\n\n\n\n<p>Lep\u0161\u00ed ne\u017e \u0159e\u0161it vr\u00e1cen\u00e9 z\u00e1silky je p\u0159edch\u00e1zet jim. Tady jsou opat\u0159en\u00ed, kter\u00e1 skute\u010dn\u011b funguj\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Proaktivn\u00ed notifikace a komunikace<\/h3>\n\n\n\n<p><strong>Z\u00e1kazn\u00edk, kter\u00fd v\u00ed, kde jeho z\u00e1silka je, ji s v\u011bt\u0161\u00ed pravd\u011bpodobnost\u00ed vyzvedne.<\/strong> Zave\u010fte automatick\u00e9 notifikace po ka\u017ed\u00e9m kroku p\u0159epravy \u2013 odesl\u00e1n\u00ed, doru\u010den\u00ed do v\u00fddejny, p\u0159ipom\u00ednka p\u0159ed vypr\u0161en\u00edm lh\u016fty. SMS nebo e-mail s \u010d\u00edslem z\u00e1silky a p\u0159\u00edm\u00fdm odkazem pro sledov\u00e1n\u00ed v\u00fdrazn\u011b sni\u017euj\u00ed po\u010det zapomenut\u00ed z\u00e1kazn\u00edk\u016f.<\/p>\n\n\n\n<p>V\u00edce o tom, jak funguje sledov\u00e1n\u00ed z\u00e1silek a kde e-shopy ztr\u00e1c\u00ed p\u0159ehled, najdete v \u010dl\u00e1nku <a href=\"https:\/\/www.zaslat.cz\/blog\/kde-ztraci-firmy-prehled-o-zasilkach-a-jake-je-reseni\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kde ztr\u00e1c\u00ed firmy p\u0159ehled o z\u00e1silk\u00e1ch a jak\u00e9 je \u0159e\u0161en\u00ed<\/a>?<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-zaslat-cz-bloguje wp-block-embed-zaslat-cz-bloguje\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"X114Sharab\"><a href=\"https:\/\/www.zaslat.cz\/blog\/kde-ztraci-firmy-prehled-o-zasilkach-a-jake-je-reseni\/\">Kde ztr\u00e1c\u00ed firmy p\u0159ehled o z\u00e1silk\u00e1ch a jak\u00e9 je \u0159e\u0161en\u00ed?<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8222;Kde ztr\u00e1c\u00ed firmy p\u0159ehled o z\u00e1silk\u00e1ch a jak\u00e9 je \u0159e\u0161en\u00ed?&#8220; &#8212; Zaslat.cz bloguje\" src=\"https:\/\/www.zaslat.cz\/blog\/kde-ztraci-firmy-prehled-o-zasilkach-a-jake-je-reseni\/embed\/#?secret=oS6slIVA6j#?secret=X114Sharab\" data-secret=\"X114Sharab\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00e1loha nebo platba p\u0159edem<\/h3>\n\n\n\n<p>Z\u00e1kazn\u00edk, kter\u00fd za zbo\u017e\u00ed zaplatil, ho vyzvedne. Vy\u017eadovat platbu p\u0159edem od nov\u00fdch z\u00e1kazn\u00edk\u016f nebo od t\u011bch, kte\u0159\u00ed maj\u00ed v historii nevyzvednutou z\u00e1silku, je legitimn\u00ed a efektivn\u00ed opat\u0159en\u00ed.<\/p>\n\n\n\n<p>Alternativou je z\u00e1loha \u2013 z\u00e1kazn\u00edk p\u0159i objedn\u00e1vce zaplat\u00ed \u010d\u00e1st ceny, zbytek hrad\u00ed p\u0159i p\u0159evzet\u00ed. Z\u00e1loha v\u00fdrazn\u011b sni\u017euje pod\u00edl impulzivn\u00edch objedn\u00e1vek, kter\u00e9 pak nikdo nevyzvedne.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Navy\u0161te poplatek za dob\u00edrku<\/h3>\n\n\n\n<p>Dob\u00edrka nen\u00ed zadarmo ani pro v\u00e1s \u2013 poji\u0161\u0165uje ji dopravce a vy za ni plat\u00edte. <strong>Poplatek za dob\u00edrku m\u016f\u017ee re\u00e1ln\u011b pokr\u00fdt va\u0161e n\u00e1klady<\/strong>, p\u0159i\u010dem\u017e z\u00e1kon nijak nestanovuje jeho maxim\u00e1ln\u00ed v\u00fd\u0161i \u2013 mus\u00ed ale odpov\u00eddat skute\u010dn\u00fdm n\u00e1klad\u016fm na tuto platebn\u00ed metodu.<\/p>\n\n\n\n<p>Vy\u0161\u0161\u00ed poplatek za dob\u00edrku z\u00e1rove\u0148 motivuje z\u00e1kazn\u00edky zvolit platbu kartou nebo p\u0159evodem, co\u017e probl\u00e9m nevyzvednut\u00ed z\u00e1sadn\u011b eliminuje.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u011bjte p\u0159ehled o z\u00e1silk\u00e1ch v re\u00e1ln\u00e9m \u010dase<\/h3>\n\n\n\n<p>Pokud spravujete des\u00edtky nebo stovky z\u00e1silek t\u00fddn\u011b, ru\u010dn\u00ed sledov\u00e1n\u00ed je ne\u00fanosn\u00e9. Automatizovan\u00fd p\u0159ehled o stavu ka\u017ed\u00e9 z\u00e1silky \u2013 kdy byla doru\u010dena, jak dlouho \u010dek\u00e1 na v\u00fddejn\u011b, kdy hroz\u00ed vr\u00e1cen\u00ed \u2013 v\u00e1m umo\u017en\u00ed reagovat v\u010das.<\/p>\n\n\n\n<p>Pokud je\u0161t\u011b nepou\u017e\u00edv\u00e1te integraci dopravce p\u0159\u00edmo s va\u0161\u00edm e-shopem, p\u0159e\u010dt\u011bte si, jak integrovat kur\u00fdrn\u00ed slu\u017eby p\u0159\u00edmo do e-shopov\u00e9ho syst\u00e9mu. <a href=\"https:\/\/www.zaslat.cz\/blog\/automatizace-v-logistice-jak-usetrit-cas-a-lidske-zdroje\/\" target=\"_blank\" rel=\"noreferrer noopener\">Automatizace expedice a sledov\u00e1n\u00ed z\u00e1silek v\u00e1m u\u0161et\u0159\u00ed \u010das i nervy<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"560\" src=\"https:\/\/www.zaslat.cz\/blog\/wp-content\/uploads\/automatizace-v-logistice.jpg\" alt=\"\" class=\"wp-image-4524\" srcset=\"https:\/\/www.zaslat.cz\/blog\/wp-content\/uploads\/automatizace-v-logistice.jpg 1000w, https:\/\/www.zaslat.cz\/blog\/wp-content\/uploads\/automatizace-v-logistice-300x168.jpg 300w, https:\/\/www.zaslat.cz\/blog\/wp-content\/uploads\/automatizace-v-logistice-768x430.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dobirka\">Je dob\u00edrka je\u0161t\u011b smyslupln\u00e1 platebn\u00ed metoda?<\/h2>\n\n\n\n<p>Zkr\u00e1tka: ano, ale s rozvahou. Dob\u00edrka st\u00e1le tvo\u0159\u00ed v\u00fdraznou \u010d\u00e1st objedn\u00e1vek v \u010desk\u00e9m e-commerce \u2013 \u010d\u00e1st z\u00e1kazn\u00edk\u016f j\u00ed d\u016fv\u011b\u0159uje v\u00edc ne\u017e online platb\u011b kartou a bez n\u00ed byste je ztratili.<\/p>\n\n\n\n<p><strong>C\u00edlem nen\u00ed dob\u00edrku zru\u0161it, ale nastavit ji tak, aby v\u00e1s nest\u00e1la zbyte\u010dn\u00e9 pen\u00edze.<\/strong> Re\u00e1ln\u00fd poplatek za dob\u00edrku, jasn\u00e9 podm\u00ednky v OP a aktivn\u00ed sledov\u00e1n\u00ed z\u00e1silek v\u00e1m umo\u017en\u00ed dob\u00edrku nab\u00edzet bez toho, abyste na ni dopl\u00e1celi.<\/p>\n\n\n\n<p><em>M\u011bjte p\u0159ehled o ka\u017ed\u00e9 z\u00e1silce \u2013 v\u010detn\u011b nevyzvednut\u00fdch.<\/em><\/p>\n\n\n\n<p><em>Mana\u017eer z\u00e1silek v\u00e1m d\u00e1 p\u0159ehled o stavu v\u0161ech z\u00e1silek na jednom m\u00edst\u011b. Vid\u00edte, kter\u00e9 z\u00e1silky \u010dekaj\u00ed na vyzvednut\u00ed, kter\u00e9 se vracej\u00ed \u2013 a m\u016f\u017eete reagovat d\u0159\u00edv, ne\u017e p\u0159ijde \u0161koda.<\/em><\/p>\n\n\n\n<div class=\"wp-block-uagb-marketing-button uagb-marketing-btn__align-center uagb-marketing-btn__align-text-center uagb-marketing-btn__icon-after uagb-block-b33dbff1 wp-block-button\"><a href=\"https:\/\/app.zaslat.cz\/\" class=\"uagb-marketing-btn__link wp-block-button__link\" target=\"\" rel=\"noopener noreferrer\"><span class=\"uagb-marketing-btn__title\">Vyzkou\u0161et Mana\u017eer z\u00e1silek<\/span><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M246.6 233.4l-160-160c-12.5-12.5-32.75-12.5-45.25 0s-12.5 32.75 0 45.25L178.8 256l-137.4 137.4c-12.5 12.5-12.5 32.75 0 45.25C47.63 444.9 55.81 448 64 448s16.38-3.125 22.62-9.375l160-160C259.1 266.1 259.1 245.9 246.6 233.4zM438.6 233.4l-160-160c-12.5-12.5-32.75-12.5-45.25 0s-12.5 32.75 0 45.25L370.8 256l-137.4 137.4c-12.5 12.5-12.5 32.75 0 45.25C239.6 444.9 247.8 448 256 448s16.38-3.125 22.62-9.375l160-160C451.1 266.1 451.1 245.9 438.6 233.4z\"><\/path><\/svg><\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faq\">FAQ: \u010cast\u00e9 ot\u00e1zky<\/h2>\n\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-e43ad4f4 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height\" data-faqtoggle=\"true\" role=\"tablist\">\n<div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-6f7162aa\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\"><span class=\"uagb-icon uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg><\/span><span class=\"uagb-icon-active uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg><\/span><span class=\"uagb-question\"><strong>Mus\u00edm z\u00e1kazn\u00edkovi vr\u00e1tit pen\u00edze za dopravu, kdy\u017e z\u00e1silku nevyzvedne?<\/strong><\/span><\/div><p class=\"uagb-faq-content\">Ne. Z\u00e1kazn\u00edk z\u00e1silku nep\u0159evzal, tak\u017ee n\u00e1kupn\u00ed proces nebyl dokon\u010den z jeho strany. Naopak \u2013 vy m\u00e1te n\u00e1rok na n\u00e1hradu n\u00e1klad\u016f na p\u0159epravu tam i zp\u011bt, pokud to m\u00e1te o\u0161et\u0159eno v obchodn\u00edch podm\u00ednk\u00e1ch.<\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-d3fcaf00\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\"><span class=\"uagb-icon uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg><\/span><span class=\"uagb-icon-active uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg><\/span><span class=\"uagb-question\"><strong>M\u016f\u017ee z\u00e1kazn\u00edk z\u00e1silku odm\u00edtnout a odstoupit od smlouvy?<\/strong><\/span><\/div><p class=\"uagb-faq-content\">Odm\u00edtnout p\u0159evzet\u00ed z\u00e1silky a z\u00e1konn\u011b odstoupit od smlouvy jsou dv\u011b r\u016fzn\u00e9 v\u011bci. Z\u00e1konn\u00e1 lh\u016fta 14 dn\u016f na odstoupen\u00ed za\u010d\u00edn\u00e1 b\u011b\u017eet teprve od okam\u017eiku fyzick\u00e9ho p\u0159evzet\u00ed zbo\u017e\u00ed. Pokud z\u00e1kazn\u00edk z\u00e1silku nep\u0159evezme v\u016fbec, \u017e\u00e1dn\u00e1 lh\u016fta neza\u010dala b\u011b\u017eet a smlouva st\u00e1le plat\u00ed.<\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-b6a89a37\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\"><span class=\"uagb-icon uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg><\/span><span class=\"uagb-icon-active uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg><\/span><span class=\"uagb-question\"><strong><strong>Jak vysok\u00fd poplatek za dob\u00edrku si mohu nastavit?<\/strong><\/strong><\/span><\/div><p class=\"uagb-faq-content\">Z\u00e1kon nestanovuje pevn\u00fd strop, ale poplatek mus\u00ed odpov\u00eddat skute\u010dn\u00fdm n\u00e1klad\u016fm na tuto platebn\u00ed metodu. Nem\u016f\u017eete ho nastavit jako zdroj zisku \u2013 jen jako pokryt\u00ed re\u00e1ln\u00fdch n\u00e1klad\u016f. Konkr\u00e9tn\u00ed v\u00fd\u0161e se li\u0161\u00ed podle dopravce a objemu z\u00e1silek.<\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-a8f886bf\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\"><span class=\"uagb-icon uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg><\/span><span class=\"uagb-icon-active uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg><\/span><span class=\"uagb-question\"><strong><strong><strong>Je vym\u00e1h\u00e1n\u00ed n\u00e1hrady \u0161kody soudn\u00ed cestou re\u00e1ln\u00e9?<\/strong><\/strong><\/strong><\/span><\/div><p class=\"uagb-faq-content\">Pr\u00e1vn\u011b ano, prakticky m\u00e1lokdy. N\u00e1klady na dopravu se typicky pohybuj\u00ed do 400 K\u010d \u2013 soudn\u00ed poplatek, \u010das a energie by tyto n\u00e1klady mnohon\u00e1sobn\u011b p\u0159ev\u00fd\u0161ily. Efektivn\u011bj\u0161\u00ed je v\u00fdzva k \u00fahrad\u011b e-mailem a z\u00e1znam z\u00e1kazn\u00edka do intern\u00ed evidence.<\/p><\/div>\n\n\n\n<div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-1fc75207\" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\"><span class=\"uagb-icon uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg><\/span><span class=\"uagb-icon-active uagb-faq-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg><\/span><span class=\"uagb-question\"><strong><strong><strong><strong>Jak z\u00e1kazn\u00edky zaevidovat, aby se p\u0159\u00ed\u0161t\u011b neobjednali na dob\u00edrku?<\/strong><\/strong><\/strong><\/strong><\/span><\/div><p class=\"uagb-faq-content\">Z\u00e1le\u017e\u00ed na platform\u011b va\u0161eho e-shopu \u2013 v\u011bt\u0161ina syst\u00e9m\u016f (Shoptet, WooCommerce, Shopify) umo\u017e\u0148uje p\u0159idat intern\u00ed pozn\u00e1mku k z\u00e1kaznick\u00e9mu \u00fa\u010dtu nebo \u0161t\u00edtek. P\u0159i p\u0159\u00ed\u0161t\u00edm n\u00e1kupu tak vid\u00edte historii a m\u016f\u017eete dob\u00edrku pro tohoto z\u00e1kazn\u00edka omezit nebo podm\u00ednit z\u00e1lohou. Pokud spravujete z\u00e1silky p\u0159es Mana\u017eer z\u00e1silek, m\u00e1te historii objedn\u00e1vek a z\u00e1silek na jednom m\u00edst\u011b \u2013 viz Pro\u010d si v Mana\u017eeru z\u00e1silek nastavit svozovou adresu.<\/p><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e1kazn\u00edk si objednal zbo\u017e\u00ed, vy jste ho zabalili, odeslali \u2013 a z\u00e1silka se vr\u00e1tila zp\u011bt. Nevyzvednut\u00e1. Tohle nen\u00ed jen nep\u0159\u00edjemn\u00e1 situace, je to re\u00e1ln\u00e1 finan\u010dn\u00ed ztr\u00e1ta: zaplatili jste dopravu tam i zp\u011bt, zbo\u017e\u00ed \u010dek\u00e1 na naskladn\u011bn\u00ed a vy nev\u00edte, co d\u00e1l. Dobrou zpr\u00e1vou je, \u017ee m\u00e1te v\u00edc mo\u017enost\u00ed, ne\u017e jen z\u00e1silku ti\u0161e odepsat.<\/p>\n","protected":false},"author":2,"featured_media":4895,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"categories":[25],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nevyzvednut\u00e1 z\u00e1silka na dob\u00edrku \u2013 co m\u016f\u017ee e-shop ud\u011blat? | Zaslat<\/title>\n<meta name=\"description\" content=\"Z\u00e1silka se vr\u00e1tila nevyzvednut\u00e1? 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