{"id":3293,"date":"2026-07-20T16:31:00","date_gmt":"2026-07-20T14:31:00","guid":{"rendered":"https:\/\/www.zaslat.cz\/blog\/?p=3293"},"modified":"2026-08-31T09:02:04","modified_gmt":"2026-08-31T07:02:04","slug":"crm-systemy","status":"publish","type":"post","link":"https:\/\/www.zaslat.cz\/blog\/crm-systemy\/","title":{"rendered":"CRM syst\u00e9my a jejich bonusy pro va\u0161e podnik\u00e1n\u00ed"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Objedn\u00e1vky v e-mailu, z\u00e1kaznick\u00e9 dotazy v jin\u00e9m vl\u00e1knu a reklamace v tabulce. Zn\u00ed to pov\u011bdom\u011b? Zorientovat se v cel\u00e9 historii z\u00e1kazn\u00edk\u016f m\u016f\u017ee b\u00fdt slo\u017eit\u00e9, obzvl\u00e1\u0161\u0165 kdy\u017e jejich po\u010det za\u010dne r\u016fst. CRM syst\u00e9m dr\u017e\u00ed ve\u0161ker\u00e9 informace na jednom m\u00edst\u011b a \u0161et\u0159\u00ed e-shop\u016fm \u010das, kter\u00fd by jinak tr\u00e1vily ru\u010dn\u00edm p\u0159episov\u00e1n\u00edm. V roce 2026 nav\u00edc CRM p\u0159\u00edmo propojuje z\u00e1kaznick\u00e1 data s expedicemi z\u00e1silek.<\/strong><\/p>\n\n\n\n<!--more-->\n\n\n\n<h3 class=\"wp-block-heading\">Co se v \u010dl\u00e1nku dozv\u00edte:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#co-je-crm\">Co je CRM syst\u00e9m a k \u010demu ho e-shop vyu\u017eije<\/a><\/li>\n\n\n\n<li><a href=\"#kdy-prejit-na-crm\">Jak poznat, \u017ee je \u010das p\u0159ej\u00edt na CRM syst\u00e9m<\/a><\/li>\n\n\n\n<li><a href=\"#jak-vybrat-crm\">Jak vybrat CRM syst\u00e9m pro e-shop<\/a><\/li>\n\n\n\n<li><a href=\"#srovnani-crm\">Srovn\u00e1n\u00ed jednotliv\u00fdch obl\u00edben\u00fdch CRM syst\u00e9m\u016f<\/a><\/li>\n\n\n\n<li><a href=\"#crm-a-doprava\">Jak propojit CRM s dopravou a expedic\u00ed z\u00e1silek<\/a><\/li>\n\n\n\n<li><a href=\"#ai-v-crm\">Jak se v CRM syst\u00e9mech vyu\u017e\u00edv\u00e1 AI<\/a><\/li>\n\n\n\n<li><a href=\"#faq\">\u010cast\u00e9 dotazy<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"co-je-crm\" class=\"wp-block-heading\">Co je CRM syst\u00e9m a k \u010demu ho e-shop vyu\u017eije<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CRM syst\u00e9m<\/strong> (Customer Relationship Management) je software, kter\u00fd na jednom m\u00edst\u011b uchov\u00e1v\u00e1 kontaktn\u00ed \u00fadaje, historii objedn\u00e1vek, komunikaci a pozn\u00e1mky ke ka\u017ed\u00e9mu z\u00e1kazn\u00edkovi. Z\u00e1kaznick\u00e1 p\u00e9\u010de, obchod i marketing tak pracuj\u00ed se stejn\u00fdmi aktu\u00e1ln\u00edmi daty bez nutnosti dohled\u00e1vat informace u koleg\u016f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Co to znamen\u00e1 pro e-shop:<\/strong> Z\u00e1kaznick\u00e1 p\u00e9\u010de vid\u00ed okam\u017eit\u011b historii objedn\u00e1vek ka\u017ed\u00e9ho z\u00e1kazn\u00edka, obchodn\u00ed odd\u011blen\u00ed sleduje rozjednan\u00e9 B2B popt\u00e1vky a marketing c\u00edl\u00ed nab\u00eddky podle skute\u010dn\u00e9ho n\u00e1kupn\u00edho chov\u00e1n\u00ed.<\/p>\n\n\n\n<h2 id=\"kdy-prejit-na-crm\" class=\"wp-block-heading\">Jak poznat, \u017ee je \u010das p\u0159ej\u00edt na CRM syst\u00e9m?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud jste s e-shopem teprve na za\u010d\u00e1tku a vedete ho sami nebo jen s p\u00e1r lidmi, z\u00e1kaznickou komunikaci nejsp\u00ed\u0161 zvl\u00e1dnete p\u0159ehledn\u011b v e-mailu. CRM syst\u00e9m v takov\u00e9 chv\u00edli je\u0161t\u011b nemus\u00ed b\u00fdt nutnost\u00ed. S rostouc\u00edm po\u010dtem z\u00e1kazn\u00edk\u016f, objedn\u00e1vek a lid\u00ed v t\u00fdmu se ale situace m\u011bn\u00ed. CRM v\u00e1m m\u016f\u017ee pomoci ve chv\u00edli, kdy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dotazy, reklamace a objedn\u00e1vky \u0159e\u0161\u00ed v\u00edce lid\u00ed najednou<\/li>\n\n\n\n<li>z\u00e1kazn\u00edci mus\u00ed sv\u016fj probl\u00e9m opakovat p\u0159i ka\u017ed\u00e9m dal\u0161\u00edm kontaktu<\/li>\n\n\n\n<li>obchod nev\u00ed, ve kter\u00e9 f\u00e1zi se nach\u00e1z\u00ed rozjedn\u00e1van\u00e9 popt\u00e1vky<\/li>\n\n\n\n<li>marketing rozes\u00edl\u00e1 kampan\u011b cel\u00e9 datab\u00e1zi m\u00edsto c\u00edlen\u00fdm segment\u016fm<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jak vybrat CRM, kdy\u017e ka\u017ed\u00fd e-shop ale pot\u0159ebuje n\u011bco trochu jin\u00e9ho? P\u0159i v\u00fdb\u011bru konkr\u00e9tn\u00edho syst\u00e9mu se zam\u011b\u0159te na n\u011bkolik oblast\u00ed.<\/p>\n\n\n\n<h2 id=\"jak-vybrat-crm\" class=\"wp-block-heading\">Jak vybrat CRM syst\u00e9m pro e-shop: 4 kl\u00ed\u010dov\u00e1 krit\u00e9ria<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Integrace s e-shopem a expedicemi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CRM m\u011blo j\u00edt bez probl\u00e9m\u016f propojit s va\u0161\u00ed e-shopovou platformou, nap\u0159\u00edklad Shoptetem, Shopify nebo Upgates, i s n\u00e1strojem pro spr\u00e1vu dopravy. D\u00edky propojen\u00ed nemus\u00edte data mezi jednotliv\u00fdmi syst\u00e9my p\u0159episovat ru\u010dn\u011b, co\u017e b\u00fdv\u00e1 nej\u010dast\u011bj\u0161\u00ed zdroj chyb v objedn\u00e1vkov\u00e9m procesu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Cena a mo\u017enost \u0161k\u00e1lov\u00e1n\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">U licenc\u00ed placen\u00fdch za u\u017eivatele rostou n\u00e1klady s ka\u017ed\u00fdm dal\u0161\u00edm \u010dlenem t\u00fdmu. P\u0159i v\u00fdb\u011bru proto zohledn\u011bte nejen aktu\u00e1ln\u00ed cenu, ale tak\u00e9 to, jak se zm\u011bn\u00ed s roz\u0161i\u0159ov\u00e1n\u00edm obchodu nebo t\u00fdmu z\u00e1kaznick\u00e9 p\u00e9\u010de.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. \u010cesk\u00e1 lokalizace a podpora<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">U \u010desk\u00fdch CRM \u0159e\u0161en\u00ed m\u016f\u017eete po\u010d\u00edtat se znalost\u00ed m\u00edstn\u00edch proces\u016f, v\u010detn\u011b DPH, napojen\u00edm na lok\u00e1ln\u00ed n\u00e1stroje, jako jsou Fakturoid, iDoklad nebo Money S3, a z\u00e1kaznickou podporou v \u010de\u0161tin\u011b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. P\u0159ijet\u00ed t\u00fdmem<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nejlep\u0161\u00ed CRM syst\u00e9m je ten, se kter\u00fdm opravdu denn\u011b pracujete. Jakmile si obchodn\u00edci za\u010dnou v\u00e9st informace bokem ve vlastn\u00edch tabulk\u00e1ch, data v syst\u00e9mu p\u0159est\u00e1vaj\u00ed b\u00fdt aktu\u00e1ln\u00ed a CRM ztr\u00e1c\u00ed sv\u016fj hlavn\u00ed p\u0159\u00ednos.<\/p>\n\n\n\n<h2 id=\"srovnani-crm\" class=\"wp-block-heading\">Srovn\u00e1n\u00ed obl\u00edben\u00fdch CRM syst\u00e9m\u016f pro e-shopy v roce 2026<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table><thead><tr><th>CRM syst\u00e9m<\/th><th>Pro koho se hod\u00ed<\/th><th>Orienta\u010dn\u00ed cena<\/th><th>Siln\u00e1 str\u00e1nka<\/th><\/tr><\/thead><tbody><tr><td>FLOWii<\/td><td>OSV\u010c a t\u00fdmy do 15 lid\u00ed<\/td><td>bezplatn\u00e1 verze; placen\u00e9 tarify od stovek K\u010d\/m\u011bs.<\/td><td>\u010de\u0161tina, fakturace a doch\u00e1zka v jednom n\u00e1stroji<\/td><\/tr><tr><td>Raynet<\/td><td>men\u0161\u00ed \u010desk\u00e9 firmy<\/td><td>placen\u00e9 tarify<\/td><td>napojen\u00ed na Fakturoid, iDoklad a Money S3<\/td><\/tr><tr><td>Pipedrive<\/td><td>obchodn\u00ed t\u00fdmy zam\u011b\u0159en\u00e9 na prodej<\/td><td>od ni\u017e\u0161\u00edch des\u00edtek EUR\/u\u017eivatel\/m\u011bs\u00edc<\/td><td>vizu\u00e1ln\u00ed \u0159\u00edzen\u00ed prodejn\u00edho pipeline<\/td><\/tr><tr><td>HubSpot<\/td><td>e-shopy za\u010d\u00ednaj\u00edc\u00ed s marketingem<\/td><td>CRM zdarma; placen\u00e9 nadstavby dra\u017e\u0161\u00ed<\/td><td>propojen\u00ed CRM s marketingem v jednom ekosyst\u00e9mu<\/td><\/tr><tr><td>Zoho CRM<\/td><td>firmy s pot\u0159ebou komplexn\u00ed platformy<\/td><td>ni\u017e\u0161\u00ed ceny, 50+ propojen\u00fdch aplikac\u00ed<\/td><td>\u0161\u00ed\u0159e funkc\u00ed za rozumnou cenu<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Ceny i podm\u00ednky se v roce 2026 pr\u016fb\u011b\u017en\u011b m\u011bn\u00ed, p\u0159ed rozhodnut\u00edm si je proto v\u017edy ov\u011b\u0159te p\u0159\u00edmo u poskytovatele.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chcete m\u00edt objedn\u00e1vky, z\u00e1kazn\u00edky i z\u00e1silky p\u0159ehledn\u011b na jednom m\u00edst\u011b? <strong>Mana\u017eer z\u00e1silek<\/strong> od Zaslat se propoj\u00ed s va\u0161\u00edm e-shopem a automaticky st\u00e1hne informace o objedn\u00e1vk\u00e1ch bez nutnosti ru\u010dn\u011b p\u0159episovat adresy a dal\u0161\u00ed \u00fadaje.<\/p>\n\n\n\n<div class=\"wp-block-uagb-marketing-button uagb-marketing-btn__align-center uagb-marketing-btn__align-text-center uagb-marketing-btn__icon-after uagb-block-cta-manazer-zasilek-1 wp-block-button\"><a href=\"https:\/\/www.zaslat.cz\/business\/manazer-zasilek\" class=\"uagb-marketing-btn__link wp-block-button__link\" target=\"\" rel=\"noopener noreferrer\"><span class=\"uagb-marketing-btn__title\">Vyzkou\u0161et Mana\u017eer z\u00e1silek zdarma<\/span><p class=\"uagb-marketing-btn__prefix\"><\/p><\/a><\/div>\n\n\n\n<h2 id=\"crm-a-doprava\" class=\"wp-block-heading\">CRM a doprava: jak propojit z\u00e1kaznick\u00e1 data s expedicemi z\u00e1silek<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM syst\u00e9m s\u00e1m z\u00e1silky neodes\u00edl\u00e1. Tuto \u010d\u00e1st procesu \u0159e\u0161\u00ed specializovan\u00fd n\u00e1stroj pro spr\u00e1vu dopravy, v p\u0159\u00edpad\u011b Zaslat se jedn\u00e1 o <a href=\"https:\/\/www.zaslat.cz\/business\/manazer-zasilek\"><strong>Mana\u017eer z\u00e1silek<\/strong><\/a>. Po propojen\u00ed e-shopu s Mana\u017eerem z\u00e1silek p\u0159es dopln\u011bk nebo API se data o nov\u00fdch objedn\u00e1vk\u00e1ch st\u00e1hnou automaticky, tak\u017ee nemus\u00edte ru\u010dn\u011b p\u0159episovat adresy ani rozm\u011bry \u010di hmotnost z\u00e1silek.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zaslat nab\u00edz\u00ed p\u0159\u00edmou integraci nap\u0159\u00edklad pro <a href=\"https:\/\/www.zaslat.cz\/business\/integrace\/eshop-rychle\">Eshop-rychle<\/a>, <a href=\"https:\/\/www.zaslat.cz\/business\/integrace\/upgates\">Upgates<\/a> a dal\u0161\u00ed platformy jako <a href=\"https:\/\/www.zaslat.cz\/business\/integrace\/shoptet\">Shoptet<\/a>, <a href=\"https:\/\/www.zaslat.cz\/business\/integrace\/prestashop\">PrestaShop<\/a> nebo <a href=\"https:\/\/www.zaslat.cz\/business\/integrace\/woocommerce\">WooCommerce<\/a>. Objedn\u00e1vky zpracujete na jednom m\u00edst\u011b, \u0161t\u00edtky vytisknete na p\u00e1r kliknut\u00ed a stav z\u00e1silky se zp\u011btn\u011b prop\u00ed\u0161e do p\u0159ehledu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159es Mana\u017eer z\u00e1silek z\u00edsk\u00e1te p\u0159\u00edstup k <strong>10+ dopravc\u016fm<\/strong>, v\u010detn\u011b Bal\u00edkovny, DPD, FedEx, GLS, PPL, UPS a Z\u00e1silkovny, a k v\u00edce ne\u017e <strong>50 000 v\u00fddejn\u00edm a podac\u00edm m\u00edst\u016fm<\/strong> bez nutnosti uzav\u00edrat smlouvu s ka\u017ed\u00fdm dopravcem zvl\u00e1\u0161\u0165.<\/p>\n\n\n\n<h2 id=\"ai-v-crm\" class=\"wp-block-heading\">AI v CRM syst\u00e9mech v roce 2026<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um\u011bl\u00e1 inteligence se v CRM nej\u010dast\u011bji vyu\u017e\u00edv\u00e1 pro lead scoring, n\u00e1vrhy follow-up\u016f nebo automatick\u00e1 shrnut\u00ed komunikace s klientem. Tyto funkce postupn\u011b p\u0159id\u00e1vaj\u00ed jak \u010desk\u00e9 n\u00e1stroje, jako je nap\u0159\u00edklad FLOWii, kter\u00e9 chyst\u00e1 vlastn\u00ed AI modul, tak glob\u00e1ln\u00ed platformy jako Zoho nebo HubSpot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pro vyu\u017eit\u00ed AI funkc\u00ed jsou ale d\u016fle\u017eit\u00e1 kvalitn\u00ed a aktu\u00e1ln\u00ed data. Z\u00e1kladem je proto pravideln\u00e1 pr\u00e1ce s CRM nap\u0159\u00ed\u010d t\u00fdmem, aby m\u011bl syst\u00e9m k dispozici informace, se kter\u00fdmi mohou pokro\u010dil\u00e9 AI funkce pracovat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CRM m\u00e1te vy\u0159e\u0161en\u00e9 a chyst\u00e1te propojen\u00ed e-shopu s dopravou? Zaregistrujte se do <strong>Mana\u017eeru z\u00e1silek<\/strong> zdarma a bez z\u00e1vazk\u016f nebo si spo\u010d\u00edtejte cenu konkr\u00e9tn\u00ed z\u00e1silky v kalkula\u010dce na <a href=\"https:\/\/www.zaslat.cz\/ceniky\">zaslat.cz\/ceniky<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-uagb-marketing-button uagb-marketing-btn__align-center uagb-marketing-btn__align-text-center uagb-marketing-btn__icon-after uagb-block-cta-manazer-zasilek-2 wp-block-button\"><a href=\"https:\/\/www.zaslat.cz\/business\/manazer-zasilek\" class=\"uagb-marketing-btn__link wp-block-button__link\" target=\"\" rel=\"noopener noreferrer\"><span class=\"uagb-marketing-btn__title\">Vyzkou\u0161et Mana\u017eer z\u00e1silek<\/span><p class=\"uagb-marketing-btn__prefix\"><\/p><\/a><\/div>\n\n\n\n<h2 id=\"faq\" class=\"wp-block-heading\">\u010cast\u00e9 dotazy<\/h2>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-faq-crm-pro-eshop uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     uagb-block-faq-crm-pro-eshop\" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-faq-child-maly-eshop-crm \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Pot\u0159ebuje mal\u00fd e-shop CRM syst\u00e9m, i kdy\u017e m\u00e1 jen p\u00e1r des\u00edtek objedn\u00e1vek m\u011bs\u00ed\u010dn\u011b?<\/span><\/div><div class=\"uagb-faq-content\"><p>Z\u00e1le\u017e\u00ed na tom, kolik z\u00e1kaznick\u00e9 komunikace mimo samotnou objedn\u00e1vku e-shop \u0159e\u0161\u00ed. Pokud sta\u010d\u00ed e-mail, CRM je\u0161t\u011b nutnost\u00ed nen\u00ed. Jakmile se ale dotazy a reklamace za\u010dnou ztr\u00e1cet nebo je \u0159e\u0161\u00ed v\u00edce lid\u00ed najednou, i jednoduch\u00e9 bezplatn\u00e9 CRM jako FLOWii nebo HubSpot Free u\u0161et\u0159\u00ed \u010das.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-faq-child-crm-vs-erp \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Jak\u00fd je rozd\u00edl mezi CRM a ERP syst\u00e9mem?<\/span><\/div><div class=\"uagb-faq-content\"><p>CRM se soust\u0159e\u010fuje na z\u00e1kazn\u00edky a obchodn\u00ed proces, tedy kontakty, komunikaci a prodej. ERP pokr\u00fdv\u00e1 chod cel\u00e9 firmy, v\u010detn\u011b skladu, v\u00fdroby nebo \u00fa\u010detnictv\u00ed.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-faq-child-crm-manazer-zasilek \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Lze CRM propojit p\u0159\u00edmo s Mana\u017eerem z\u00e1silek od Zaslat?<\/span><\/div><div class=\"uagb-faq-content\"><p>Mana\u017eer z\u00e1silek lze napojit na e-shopov\u00e9 platformy, jako jsou Shoptet, Shopify nebo Upgates, a automaticky stahuje objedn\u00e1vky. Data o z\u00e1kazn\u00edc\u00edch a stavu z\u00e1silek se do CRM dost\u00e1vaj\u00ed p\u0159es propojen\u00ed s e-shopem, p\u0159\u00edpadn\u011b p\u0159es API.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-faq-child-cena-crm \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Kolik stoj\u00ed CRM syst\u00e9m pro malou firmu?<\/span><\/div><div class=\"uagb-faq-content\"><p>Z\u00e1kladn\u00ed CRM m\u016f\u017eete vyu\u017e\u00edvat zdarma nebo za stovky korun m\u011bs\u00ed\u010dn\u011b (FLOWii, HubSpot Free). Placen\u00e9 tarify s pokro\u010dilej\u0161\u00ed automatizac\u00ed a integracemi za\u010d\u00ednaj\u00ed na ni\u017e\u0161\u00edch tis\u00edc\u00edch korun m\u011bs\u00ed\u010dn\u011b.<\/p><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Objedn\u00e1vky v e-mailu, z\u00e1kaznick\u00e9 dotazy v jin\u00e9m vl\u00e1knu a reklamace v tabulce. Zn\u00ed to pov\u011bdom\u011b? Zorientovat se v cel\u00e9 historii z\u00e1kazn\u00edk\u016f m\u016f\u017ee b\u00fdt slo\u017eit\u00e9, obzvl\u00e1\u0161\u0165 kdy\u017e jejich po\u010det za\u010dne r\u016fst. CRM syst\u00e9m dr\u017e\u00ed ve\u0161ker\u00e9 informace na jednom m\u00edst\u011b a \u0161et\u0159\u00ed e-shop\u016fm \u010das, kter\u00fd by jinak tr\u00e1vily ru\u010dn\u00edm p\u0159episov\u00e1n\u00edm. V roce\u2026<\/p>\n","protected":false},"author":1,"featured_media":2068,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","inline_featured_image":false,"footnotes":""},"categories":[7,25],"tags":[],"class_list":["post-3293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clanky","category-podnikani-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CRM syst\u00e9my a jejich bonusy pro podnikatele - Zaslat.cz bloguje<\/title>\n<meta name=\"description\" content=\"CRM syst\u00e9my jsou nezbytn\u00fd pomocn\u00edk pro ka\u017ed\u00e9ho modern\u00edho a c\u00edlev\u011bdom\u00e9ho podnikatele. 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